Hi,
I have issue with Amazon Prime, can`t play video. The message I get is:
“HDMI Connection
There is a problem with the connection to your TV. Try using a different HDMI cable for more help go to amazon.com/videohelp”
Anyone resolve this issue?
Please try again, usually the second time it works. Seems to be a bug in the Prime Video app.
If it never works, and you also have similar issues in other apps, it could be a defective product (failure to properly set the HDCP key during production). In this case please initiate an exchange under warranty by contact Philips Support.