Hi backers,
I’m happy to announce that as part of the process to prepare our customer support, the regular Philips Projection support lines are now accepting emails and phone calls about a few of the most common issues:
- Return requests (whether defective or refund)
- Troubleshooting steps for focus problems / no picture on power up
This will help provide our customers much faster responses, and in the following languages: English, French, German, Italian. It will reduce the load on our product-specific team, which has been providing support so far.
Note: for most issues other than the above, you will continue to be redirected back to this forum, unless you request one-on-one support or escalation. Over the next few weeks we will complete training our support agents, and they’ll be able to help you for all kinds of issues with PicoPix Max.
Reachability
You can reach the support line by going to Philips website of your country, and finding the support details for PicoPix Max. The global email address for all new support requests is support@screeneo.com. The local phone number in your region can be found on Philips website.
What about bugreport@… ?
This mailbox is closed, any new emails sent to this address will automatically be forwarded to the global support line.
If you emailed us between 15 January - 22 January
Due to a configuration issue, several mails sent to us during this time have been redirected incorrectly. No messages were lost, but we have to manually import them. Due to this, there is a slight delay in getting back to you. You may contact the global support again with your request.
What about this forum?
This forum continues to run in parallel and grow every day. We will be migrating the Knowledge Base / FAQ section to the official Philips webpage over the next few weeks. The discussion community will continue to be active on the forum.