My Picopix is still not delivered. I was part of the Betty batch shipment last May 18. Status is the same as of June 3! No delivery attempt (I’m home the whole time) and I didn’t even choose a packstation! I have already contacted DHL 4x for the past week, latest this afternoon. They confirmed that tracking number is under my name and address. As of earlier, they said to contact the seller as they also cannot track it!!
Please note that this was handled by Vigo Logistics GmbH!
My contribution ID: 15917. I’m really frustrated since I’ll be moving out of my current residence soon.
I will, I hope they can forward to France, I am happy to pay extra but they might need the sender to OK it, otherwise they would be taking instructions from someone who could just have the tracking number by mistake.
I know im being petty, but it’s Tuesday now ? 10 days to reach germany, and then another 6 days to become actually active ? that is AliExpress level of slowness
I hear you but we’re in the middle of a global pandemic. The modern world has never seen anything like this so of course every process is taking a hit and things are not like normal. I ordered something off of AliExpress recently and got it three months later. Should be just a little more time now that production is done. Be patient. I hope and pray it’s worth the wait and that we can all enjoy our devices
I don’t have access to the Indiegogo platform, I think PhilipsNono posted that, either based on information he got but I didn’t, or because he’s making sure to leave some room for delays in scanning or whatever, so our heads aren’t bitten of the moment the clock turns to Monday the 15th.
This is purely the responsibility of the local DHL Branch.
There’s nothing Screeneo or Ivo can do about it now. You have to contact DHL. According to the screen shot you attached here, the package is in your homecountry, in the hands of DHL and right now is a pure DHL logistic problem how, when and where it gets delivered.
The thing is I have already contacted DHL 4x as mentioned and they said to contact the shipper of the package! From the things I’ve read here, I’ve seen that there are issues with this Vigo Logistics Company who handled this shipping! That’s why I’m asking for help from them as they have contact with this logistics company!
Note that I’ve ordered a lot of items for the past week and DHL was able to deliver it to my address without problem.
Before you say it, DHL is not completely blameless here having no knowledge of the location of the package that is already in their system but it would help if authorities here can also bring light to the issue since they have contact with the logistics company!
Please send me a PM with what you want me to pass on @jadd
We unfortunately don’t have direct contact with the German partners of the forwarder in China, and are not allowed to get in touch with them directly, so I’ll have to pass the request on via via.
Honestly, It wasn’t easy, but I tried keeping myself busy in other tasks away from the computer and phone… I am trying to be not too optimistic for today either as our forwarder has been famous for not being punctual.
Last night PhilpsNono messaged me that the EU shipments were being held by German customs, who were again asking for all sorts of import documents we have already provided in the past. Luckily he has them and can send them in first thing in the morning today, but it’s not clear to me if the items will be released immediately after them receiving the documents or if it will take longer. If released today DHL might pick them up today, or maybe not.
This morning I contacted the forwarder asking for status updates regarding the ROW pickups in Hong Kong, and the Taiwanese shipments in particular. I haven’t gotten a reply yet but will update this post with info as soon as I have it.
updated List 3 batch Joy will be out today, with shipping expected around the 19th (pending flight availability)
The first manufacturing factory was a disaster. It seemed that the slow production and a lot of the product failures was because of this factory. The second factory seems must better.
Your light engine supplier was not a great choice! (Although not sure if there is anyone else who could produce the same light engine for you)
The freight forwarder has been very poor. Making and breaking several promises. Failing to keep Screeneo informed.
Of course I understand that this is a learning process for Screeneo… but hopefully going forward you guys will find better partners! Looking forward to my tracking number going live!
Although the points you raise are not without merit, I also think that the COVID-19 pandemic and its effects on many aspects of life have also made things bad or worse than they would’ve been otherwise.
Without the pandemic:
The factory might’ve had a chance to learn through their QC checks of the mistakes made, and gotten better. Now we have a second company, but we still have issues surfacing in a small percentage of units which we didn’t have in the first factory’s batches. So the 2nd factory benefited from the lessons learned with the first, but made new errors here and there. It only requires one small faulty batch of source chips or one worker over tightening certain screws to create issues in a small part of the production runs. Do you then blame the whole factory? Without the lockdown for weeks the same factory might’ve bettered their manufacturing procedures to the point of little to no issues perhaps, we will never know.
Without the crisis, the light engine supplier might’ve also produced and delivered what we wanted when promised and at the price point agreed upon previously, again, we will never know.
The freight forwarder also faced the cargo difficulties brought on by the worldwide decrease in flights, borders being closed for certain products or entirely, which in turn made them perhaps make mistakes or have delays they wouldn’t have otherwise. The same goes for the last mile delivery services, which previously would not leave a package unsigned for behind, or would’ve made more attempts at proper delivery than under the current circumstances. People would also not work from home and be able to collect the units at work like specified when sending in the survey, some even moved or had mandatory lockdowns imposed on them, causing more overhead and work than usual.
So it’s difficult to point fingers and assign fault or blame when there are so many factors and different circumstances that didn’t exist 6 months ago.
And yes, Screeneo has also learned a lot and still has more to learn, cause for them it was already a new world with the crowdfunding campaign, which then was turned upside down by the pandemic and its effects.
Best thing we can all do is enjoy the projector when we finally get them, and we as Philips Projection will endeavor to make that happen as soon possible to the best of our abilities.
