General info about shipment and manufacturing

PicoPix Max Shipping & Orders
5683

The site is back. Useless like before…

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5684

A post was merged into an existing topic: Returned 2 Sender

5686

3 posts were merged into an existing topic: Shipping to USA

5689

Great news :grin:
DHL status: Shipment information received

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5690

@IvoGrijt Can you confirm whether mine was shipped to my old address or updated one in Feb? Sent a pm few days ago.

5692

Would you please tell us when you would send the list to the forwarder to meet the Expected Shipping date: June 22. Thank you.

5693

A post was merged into an existing topic: Returned 2 Sender

5694

@IvoGrijt can you check this case please?

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5695

Hi @IvoGrijt and @Philips_Support_N

At what point should Jordan list people start worrying that their tracking numbers haven’t gone live? I know and have read the @imdevu’s post on Shipping and Tracking Numbers… but can’t help but worry when the majority of other Jordan tracking numbers seem to be active

Thanks!

5696

It’s not useless at all. On the contrary! This way you can see when the German Customs are done.

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5697

When I said useless, I meant nothing changed in my case. Still the status from May… (Order data transmitted electronically)

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5698

where are you from?

5699

South Africa… so its a ROW shipment

5700

I’m also Jordan, and tracking isn’t working at all. I’m from Hungary.

5701

Yup, no worries, it’s just that the parcels are not released yet from the German customs, but Philips is working on that so this should be resolve very soon. Unfortunately, it’s not just up to Philips at this point, so we’ll just have to wait. I’m from the same batch so fingers crossed it’ll be sooner :slight_smile: .

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A post was split to a new topic: Customs exception - Aaron_Lyu

5703

LATEST IMPORTANT OFFICIAL SHIPMENT NEWS UPDATE INFORMATION POST

  • :mailbox: - :pager: - :fax: - :computer: - :newspaper: - :inbox_tray: - :scroll:

  1. Current EU shipment: these 3390 (!) units are expected to clear customs today, and this time they will be given to DHL France, from where they will be distributed across Europe. We expect the shipment to be with DHL France by tomorrow, and expect scanning to start by Friday.

  2. Current ROW shipments: the remaining 1289 units which had not been picked up before have now been picked up by DHL Hong Kong and tracking numbers should go live as soon as DHL scans them. Shipments should be delivered to these backers in the next week or so according to what our forwarder told us.

  3. Russian “mystery” train shipment: these units are expected to arrive in the Russian warehouse by June 20th, and then enter into customs clearance.

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5704

So the EU batch has to travel from germany to france first and then from france to the rest of europe ?

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5705

Apparently. I’m not a logistics or import expert, just the messenger, so I can’t tell you more than what I’m told.

Actually, last times the shipments flew into and were cleared in Belgium and were transported to Germany for DHL handling there, this time the shipment flew into Germany and will be transported to France for DHL handling there.

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5706

Yes, that is my understanding as well. I wonder in which German customs office are they sitting right now?