Mate no offence but you might want to check with your government. They seem to have a problem with imports. And not just now.
Hahaha so if I understand correctly,
Philips is cancelling peoples orders who actually want the product
And refuse to cancel mine that i didnāt want it
Hahahahaha
What a joke of a company!!!
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Mysteryā¦But itās someone elseās fault. For sure
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There are no batteries in Saudi Arabiaā¦Everybody knows thatā¦
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OMG,
I already stopped following all updates, but now just read this thread and accidentally clicked on backerkit link. My PPM is on the way! Thanks @IvoGrijt!
And ofc. thanks @Philips_Support_N
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So we donāt give information to anyoneā¦simple as that
Did he refund for all saudi arabia contributors or just me DHL refuse to ship mine because no battery for saudi Arabia?
And same like other countries once he face issue with shipping he was trying another way
@Philips_Support_T @Philips_Support_N where are you
Is it your strategy to not answer my question to forget ?
Please i need clarification why you cancel the projector and refund me in this shameful way ??
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I do not believe anything they say anymore
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Here are DHL Express Import Guidelines for Saudi Arabia :
https://www.dhl.com.sa/en/country_profile/import_guidelines_express.html
It seems like it may need specific requirements to be shipped towards you.
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This alone makes this thread pure gold 
Dedohamdy, 3.15pm GMT āI donāt want this unit any more i need my money back i donāt want to deal with cheatersā
Dedohamdy, 4.10pm GMT āCancel refund process and instead you can tell me when you can ship to Saudi Arabiaā
Not trying to insult, but man, it looks like you made your bed, and now you have to lay in it 
I guess if you want a projector, you now have to re-order on indigogo and get to the back of the line againā¦ negative comments and keyboard yelling doesnāt get you very far it seemsā¦
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You quite literally asked them to cancel it man
āI donāt want this unit any more i need my money back i donāt want to deal with cheatersā
Then they refunded you, and you call them shamefulā¦ 
Ask and you shall receive! Maybe next time donāt say things you donāt mean? 
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I have asked 181763278173 times for refund and they refuse.
Maybe if I start saying āplease donāt refund meā , they will refund me.
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Same here.i tried but gave upā¦he he
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They are not transparent they said we shipped but later i discover not even he gave me a fake backer numbers
When i told him tell the truth and stop telling lies he become angry and hold my account and cancel my contribution and kick me out
When i send email he un hold me
He should respect us by telling only truth
Big company like philips should take a stong action towards this attitude and should apologise for me
I only need the truth for every one
Finally if he cancel refund or not i really donāt care
After waiting 7 months he just kick me out to cover the truth and if any one open his mouth he will be kicked
It is not the matter of battery it is personal revenge
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I think if youāre posting over and over while being borderline abusive, (which Iām not recommending in the slightest), youāll get the refund just so they can get rid of you
Itās an awkward situation for those who want a refund for sureā¦ I have run a crowdfunding campaign in the past, and I know itās challengesā¦ one thing we need to remember is that everyone involved here is human, even if they are behind a name as big as Phillipsā¦ personally I think everyone should chill and just wait, itās all we can do, and in the current situation, itās not like weāre going anywhere. I do think considering the crisis, Phillips should openly offer refunds to whomever asks, as they might actually need it due to job loss etc, but at the same time, we all knew what we signed up for when we backed a crowdfunding campaign.
But hey, if you wait and get it when you get it, Iām sure itāll be super easy to sell considering the lockdown.
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Maybe they could ship your unit to me. Alright.
For the case of Hong Kong, if I donāt have backerID and I have tried to find the survey, it says my project is not ready. Does it means I am one of those āBlankā? May I know when will those āblankā can become āready to shipā? I saw the group update is that HK and TW are opened to ship. Are you planing to fulfill all those bankers at once? Since the quantity is not a big amount. thank you!
Have you received an email from the address no-reply@s.backerkit.com with the subject āResponse Needed ā Get your reward for Philips PicoPix Max - 1080p Full HD Pico Projectorā? The message contains a link to a survey, which you need to fill in. If you havenāt received that message or have not filled in the survey, Philips doesnāt have your address yet and they will not be able to ship the projector to you. If I understood correctly, those blanks in the list refers to people who havenāt submitted the survey.
If you backed the project recently, they might not have sent the Backerkit survey to you yet. Otherwise, you should have received it by now.
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Hello Andy,
I donāt think they have included the recent shipment as the total shipped is still around 5K.
According to some earlier post it should be 7.5K if the recent shipment is included.
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