General info about shipment and manufacturing

Picopixjon · April 30, 2020, 2:25pm

Do I need to wait abit longer?

Philips_Support_N · April 30, 2020, 2:30pm

What do you want me to say. We can’t go to DHL warehouse and check what they do. We are giving you the information we got from our forwarder and also DHL

Armandos · April 30, 2020, 2:35pm

I do not want you to say something but you report information from your forwarder and DHL that are obvious lies! So why you do not object to such lies and demand the true events and then report what actually happened. You can’t just accept an obvious lie and reproduce it!

So I would suggest to escalate the issue with your forwarder and try to find what is happening!

Tom_Schmidt · April 30, 2020, 2:44pm

Hey there… I must admit, I am still confused by the numbers and spreadsheets. What I do know is that I am starting to get flak from my boss for suggesting him to get the PicoPix Max via Indiegogo.

Yes, I am aware what a crowdfunding is, but of course especially in this times, with everyone being tight for cash etc. due to Corona, this still puts me in a quiet uncomfortable position.

I did learn now that there are two important numbers, right? The indiegogo contribution ID and the backer_id from the backerkit source code. Is it safe to post these here? And if so, will this help me to get a clearer picture as to when we can expect to see the projector?

Cheers,

Tom

Philips_Support_N · April 30, 2020, 2:46pm

Here is the service update from DHL and UPS:
https://store.rc4wd.com/Countries-and-Zip-Codes-with-Affected-Shipments_b_266.html
The original one is in Chinese. We are trying to find a solution for those countries.

Picopixjon · April 30, 2020, 2:51pm

all of this is confusing me I don’t understand how all this works, all I know is I have had it shipped electronically from the 10th & still nothing has changed

Tom123 · April 30, 2020, 2:51pm

@Philips_Support_N Thanks for your transparency and help with getting the units sent out :). Looking forward to finally using my Picopix!

Philips_Support_N · April 30, 2020, 2:53pm

Hi Tom123, I can see in your tracking number that it has been scanned yesterday night a 23.59.

Tom_Schmidt · April 30, 2020, 2:54pm

Which Tom? Me Tom or Tom123 Tom?

neil · April 30, 2020, 2:55pm

Mine has arrived in the UK and will be delivered tomorrow (confirmed by text from DHL UK). Yay! That’s the weekend sorted

aero · April 30, 2020, 2:55pm

Hi @Philips_Support_N Could you please tell the estimated batch no./List no. for next UAE shipment (Contribution ID # 155XX)

Pabl0 · April 30, 2020, 2:55pm

Mine still stuck on April 10th.

Tried the UK DHL tracking page and got no joy there either.

Tom123 · April 30, 2020, 2:55pm

Indeed it is, got my eye on it like a hawk!

Picopixjon · April 30, 2020, 2:56pm

It’s frustrating isn’t it

Philips_Support_N · April 30, 2020, 2:56pm

yes they are still scanning… seems they scan with their eyes… they are so slow …

Giulio_Gruden · April 30, 2020, 2:57pm

haha I’m sure that by next week we’ll all have them

mine is CR071995549DE - still waiting for them

Tom123 · April 30, 2020, 2:58pm

@neil Yours is arriving tomorrow? I’m UK too…damn that was quick haha. Mines still in Germany at the moment.

Philips_Support_N · April 30, 2020, 2:58pm

Guys don’t forget to update your Max when you receive it

neil · April 30, 2020, 3:02pm

Yup! Backer #3338. I reserve the right to be excited.

Picopixjon · April 30, 2020, 3:03pm

ok my status update has changed to centre of origin now happy days