General info about shipment and manufacturing

Contribution ID
8558
Contribution Date
September 13, 2019

My number is not on the list. I ordered so early, why is it not on the list? Even when the delivery came to my house and returned again, there were no people, so I still can’t get it. It’s almost a year. Don’t repeat just like a parrot, but answer it properly. Where is my stuff? Where is my money?

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Thanks for the update @Philips_Support_N. I would appreciate if you could also regularly provide some update on the countries having shipping issues. Hope to see my contribution ID in the next lot:)

Already done twice

Hi Punit, Which country are you expecting your shipment to?

Sent again ! Country change…change to india

You’ve all been waiting so long, that we don’t want to confuse things more by passing on information that isn’t 100% confirmed. However, what I can say is that we have agreed on solutions with our forwarder for all countries except Brazil (sorry guys), and we are waiting for confirmation from them that they are executing our plans as agreed. This includes getting the units into Russia before the duties change on July 1st.

We will do our best to have a solution for Brazil before the end of the week.

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Dear ivoG.
Did you get my country address change request ?
Have written thrice to philips but no action taken as yet.

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Bahrain

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I’m in the UK

@IvoGrijt @Philips_Support_N
Just copy and paste my question from 9 hours ago here. and sorry I mixed backerid with my contribution ID.
Guess it was kinda late for having this question, my BakerID = 15587591 / Contribution ID = 11563. , ( shipped to Taiwan), backerkit survey has been done for a while (or a long time ago), somehow it is still not been locked when I log in today to check it so I just tried to submitted it again, obviously I can not find my ID anywhere in the list too, can you kindly double check what is going on and when I will be able to receive my ppm, seems like there’s shipping for Taiwan backers already.
Appreciated

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Find out your contribution ID on Indiegogo (not backerkit ID) and search for it in the spreadsheet list.

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Thought I’d share that I’ve received my tracking number! (y) My ID was in List 3 and was part of today’s supposed flight (EU)

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Yay got my tracking number guys(List 3), hope you guys get your email soon! :slight_smile:

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Received my tracking number!!! List 3
Can’t wait!!!

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NEWS

  • we will receive the rest of the trackings within 2 days
  • 1,750 devices are being QC today instead of 1000
  • the Contribution ID list for those 1,750 will be updated within 24h
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Shipping until the end of May? Id 12116. Poland. Have a nice day. Thanks.

Esperando correo

ID 13023 en lista 3

Gracias

If dhl have lost packages will you send new ones or will we have to wait potentially months till they find them/report them lost

Can you include a second column with the shipment date ? Especially now you’re updating existing lists and adding records to the existing file… Or perhaps it would be better to use a ‘Shipment ID’, since the shipping date has appeared to be quite volatile…

@Philips_Support_N Was it EU or rest of the world for today’s tracking? Was in List3, didn’t received any email - UAE.