General info about shipment and manufacturing

Snir · June 1, 2020, 12:44pm

Hi. I received a tracking number on 28/05
Now i received another tracking number with DE.
What is that mean ? @IvoGrijt

RyanBJackson · June 1, 2020, 12:46pm

Hi,

I just got a DHL tracking number (I previously had a Kerry Express tracking number in Backerkit). DHL has my UK postcode but it says it was delivered to Turin, Italy when I click ‘Track shipment now’. Is this normal? My IGG contribution ID was only added to the list around 20 May so I don’t know how this can be right.

imdevu · June 1, 2020, 12:55pm

where are you from? Europe?

imdevu · June 1, 2020, 12:56pm

Seems to be a common case of reusing the tracking number by DHL.

Snir · June 1, 2020, 12:57pm

Nope, middle east. that is really wierd

imdevu · June 1, 2020, 1:00pm

seems u got some else’s number today. I’d disregard that.

@Philips_Support_N: Can you please check if this number belongs to someone else.

Snir · June 1, 2020, 1:03pm

Yea that was my guess too.
Well hope they will fix this asap.

Philips_Support_N · June 1, 2020, 1:07pm

you need to use the CR number. If you go to logistics.dhl.com you’ll see that it’s not linked to anything for the moment

RyanBJackson · June 1, 2020, 1:09pm

Ah! Simple enough explanation!

Snir · June 1, 2020, 1:15pm

But im not from Europe, so why do i need another Germany tracking number.
sorry but i dont get it…

yanivb · June 1, 2020, 1:54pm

Hi snir,

I am also from Israel and got today a new tracking number similar format as you

I hope it’s ok ,Please let me know if someting change…

Snir · June 1, 2020, 2:26pm

I dont know, it doesn’t make sense because they said that International shipping will go directly from HK. Now it seems like it goes first to germany and then to the rest of the world ? I dont know.
Please elaborate more. @Philips_Support_N @Philips_Support_N

mayer · June 1, 2020, 8:46pm

@IvoGrijt i made an email request (reference # 22685) to update my contact shipping information. I just want to ensure the additional mobile numbers are captured before DHL will deliver. Thanks so much for your support.

Dharta · June 2, 2020, 2:23am

Hi All,

To give you an update, At last, I have now received my PPM unit but no tracking number showing on backer kit and it was sent to our China address as intended.

So for those in China, I believe you should be receiving yours soon too.

thank you.

alfeeauyeung · June 2, 2020, 4:29am

Just received my PicoPix on Friday from Kerry Logistics, some reminder to backers, Kerry Logistics has a covid 19 outbreak these few days, make sure removing all its packing immediately and wash your hands without delay. Clean the inside packing with alcohol.

Mjolk · June 2, 2020, 6:00am

Hey @IvoGrijt

Sorry to ask this again, did Betty ship? Cheers

macsan0123 · June 2, 2020, 6:49am

Would like to leave that to experts like u guys .

Philips_Support_N · June 2, 2020, 7:56am

NEWS:
DHL Picked up the goods just 5 mins ago!

Mjolk · June 2, 2020, 8:02am

Wooo! Is this for betty and Jordan?

imdevu · June 2, 2020, 8:07am

all countries? or only EU?