Then the fun begins
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I just picked mine from my mailbox, ITāS HERE !
Letās hope the unit will work like a charm.
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Iām not just claiming this, they have this on their website as well, plus they didnāt even have your unit yet when it was supposedly delivered.
Even adults need warning if theyāre breaking (forum) rules. You are entitled to ask questions, however spamming the forum is not tolerated or allowed.
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Hi guysā¦ Itās here!!
One day (well a whole weekend!) late, it was a DHL faultā¦ The box has visited half of Italyā¦
If useful
IGG N. 14060 3 October 2019
batch BETTY
firt tracking number 18 May
First tracking movement 03 June
received today 08 Juneā¦
ITALY
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Trying to read back but canāt see anything. I am in the EU batch due to be shipped 6/6. Did it leave??
Thanks,
Pete
Thanks for some more details @IvoGrijt. I saw the meeting info circulate here and there on the forum, but from the outside itās hard to precisely process a āthe team has been meeting all weekā. Iām picturing a giant meeting that lasts a whole week, and have no idea what could be discussed for that much time in there 
So not necessarily a very clear message in my opinion, but Iāll be satisfied with your explanations. I can only start to imagine how complex it must be with all the difficulties to organize shipping properly.
Also this has been said before, a forum is not the appropriate tool for status tracking, as a dashboard type of website would be. Maybe that can be added once more to the feedback 
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This had me rolling on the floor, thanks for that!
The problem is not the forum per se, or the lack of a dashboard. The problems arise from the following factors in my opinion:
- Backers treating crowdfunding like shopping on Amazon, without realizing that delays can be par for course.
- The campaign taking much longer than projected and anticipated, part of which is normal when developing a product with feedback from consumers, but the largest part coming from the outbreak of the Corona pandemic worldwide, and its effects on cargo shipment worldwide. The cargo shipment affects the PPX campaign in the material sourcing phase, the forwarding phase, and the last mile delivery phase, where Covid prevention measures sometimes mean for instance that packages are left behind unattended due to lockdown etc.
- The longer wait makes people anxious, and some resort to the forum to ask their questions. When letās say 2000 backers all ask a question regarding the status of their shipment daily, the forum becomes heavily burdened under that influx of basically the same repeated question: āWhen / whereās my shipment?ā
- The communication between Philips Projection and the forwarder they are using is difficult due to language and time zone constraints, meaning we donāt always have the most accurate or timely information, and therefore oftentimes do not know the actual status of the shipments.
- The lack of accurate information leads to a few overly frustrated backers flooding the forum with messages expressing their feelings or thoughts, which in turn make the actual information get lost in the noise.
The Indiegogo platform offered no way to search or categorize questions and answers, so this forum was created as not just a shipping status tracker but as a community platform, where we could exchange more than just anxiety about when we would get our PPX.
No one anticipated having this long and difficult a fulfillment phase, we shouldāve been in the clear by the end of March or so. Once the campaign has fulfilled all orders I think we should just archive the whole shipping and orders section for the PPX and only focus on the operation and further development of the PPX, and sharing wisdom and knowledge as well as fun use cases and tips with each other.
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If I may say a few words without being fired as has happened a few times.
Working with an international airline for the last few decades and many times facing hundreds and sometimes several hundred irate passengers alone who want to literally thrash you I have learnt one thing which is the most important INFORMATION !
Noone including philips deliberately delays but the system needs to be in tandem working as a cohesive machine and when that happens you can disburse correct information ā¦you delay months no problem but people will be fine if you inform/update regularly.
Maybe u can set up here daily updates on all deliveries like Jordon,Amy etc with no permission for us to say anything there.
We will just follow that
Cheers
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When we give no information, itās because we have none. Itās not because we deliberately want to keep you guys and girls in the dark.
Information is key but we often donāt have it. And frankly we should not need to have it all either. In a pre-pandemic time, all we needed to do was make sure the units were: made according to a schedule, delivered to the forwarder according to a schedule, labeled by them, the tracking numbers provided to us and from us to you, and you would track your unit all the way to your delivery location, with most timelines and schedules adhered to punctually.
In that time all we would need to do is publicize a calendar or list with the intended and actual batch creation / shipment dates, and it would more or less be the guiding star for everyone.
Unfortunately for so many reasons we donāt live in that time anymore. Thereās a reason that hindsight is called 2020, and this year has shown us that reason and truth all too well.
A thread without comments already exists, itās the News Summary thread. But a community without feedback and interaction is not a community, which is what Philips Projection set out to create with this forum. So questions are okay and welcome, and answering them is part of the task package for Philips Projection. If we have the answers we will certainly give them.
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Couldnāt have said it in a better wayā¦thx
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May I know the reason why the list, which included all backers, can not be released? The list has been delayed three weeks until tomorrow. Would you please tell us when you would ship the PPM of the rest of the backers? Thanks.
Week 21 PhilipsNoNo said this three weeks ago.
Week 22 QC in progress(5/26)
Week 22(5/29)
Week 23(6/5) until week 24(6/9), we couldnāt see the list.
According to the shipping schedule, I suggest you could change the estimated shipping to Aug.
Wayne,
The issue is that we are currently showing 1087 backers as unfulfilled in Backerkit. We however know that this number is not correct, as we have already allocated and sent most units to the forwarder for shipment, so it should be a lot less. The problem stems from the fact that to Backerkit the pledge is only marked as fulfilled once we upload the tracking information from the forwarder. Since we did not have much movement in regards of tracking numbers coming back to us (I believe some people listed still havenāt got tracking numbers) the Backerkit information is lagging behind reality. We are waiting until we have all the tracking info and have uploaded it to see who is truly still missing an allocation and need to be on the latest list.
We donāt want to publish a list thinking and saying āThis was the last one, weāre done!ā only to find some people were still left out. Thatās why we are being diligent to a fault in this case.
So regardless of when this list is published, know that everyone will get their unit if logistically possible. Even the difficult routes like Brazil and Russia weāve managed to find solution for and have shipments underway to the backers there.
So please bear with us that much longer. By the end of the week (on the 14th) if the actual list isnāt finished yet Iāll publish a list of my own with everyone we think should be on it, and you can then check to make sure youāre on that one at least if that makes you feel more at ease.
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Thanks for quick reply. This is the information what we want.
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Youāre welcome.
Iām working around the clock to provide you all with information and help. Most nights I donāt even make it to my bed until 3AM, or at all on some. Last (this) night I went to bed at 23:30 and was awake again at 03:15 to work on stuff with the forwarders, who are 6 hours ahead of me (and most of the Philips Projection team in Switzerland).
I donāt always have the answers, the team had and will be in many meetings the last and coming weeks (the PPX is not the only product or task on their plates, unlike me) so I canāt always reach them and get the answers. But Iām putting in all I can to help you all get this amazing product I fell in love with back in February when I got mine.
If you look at my activity (check out my likes also as thatās how I usually let the poster know Iāve read their post) or my stats on this forum alone youāll see replies on an almost every hour of the day, with only a few gaps that are longer than a few hours in between. And thatās what you can actually see, it doesnāt show the personal messaging and staff level interaction, nor the off-forum Excel sheet, Backerkit, DHL Tracking, supportdesk, and emailing work that Iām doing also.
Iām not saying this all to get pity or praise. Iām sharing this so that anyone claiming that this campaign is a scam, a farce, run badly, is lacking in communication, etc. knows and realizes the efforts put in at least by me (and with me also by the Philips Projection team) to make sure every backer receive their perks. Your frustration is mine, known and felt.
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here here
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Any news from the forwarder? Will mine be shipped to Europe with the next batch?
No news, other than the fact that we donāt have a tracking number for you yet.
According to Ivo
All EUROPE Max shipments will have arrived with the backers around 14th June.
@IvoGrijt
Thank you for every piece of information you give us.
Maybe itās my poor English, but just for a clarification: Iām in the Amy batch. From what I understand I could have mine before a couple of weeks? Really?
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