Lamp probably broken

Hello,

It seems that my PPM lamp has died. When I power up there is fan noice, and also you can hear the auto keystone correction working, but absolutely no picture.

I have tried powering it up with paper clip in that reset hole. Did not help. Also I tried this:Philips PicoPix Max - Lamp not working & Workaround - YouTube but it did not help.

How should I continue with this issue? I have not used PPM so much that the lamp should not work.
How easy it is to change the lamp, and what is the model of that lamp?

There is no lamp per se, it’s an array of red, green and blue LEDs. They won’t simply burn out like a regular bulb would. I know it has been mentioned that the flex may be a little bit on the short side and it has detached from the connector. As everything else seems to power up nominally I’d guess the flex connector is a likely culprit. Any ideas @PhilipsIvo ?

Hello. Had the same problem and got a replacement unit.
Shoot an email to support@screeneo.com and see if they can help you.

I did contact support@screeneo.com but I did not get reply.