Neopix 520 welcome music

Just bought a Neopix 520. I can’t stop the welcome music playing. I’ve got Netflix playing a movie and it’s still playing the welcome music in the background. Please help.

Hello Stuart,

Are you using Netflix on the 520?
If yes, it means that you didn’t go through the entire Easy Setup tutorial.
1: please reset Android TV by going to the Settings
2: go through the entire Android TV process (pairing remote, going through Google account…)