Philips GoPix1 portable projector GPOX1100 - remote not responding

I just brought this. My remote is not working. I thought the new battery inside was flat, so I replace a new one. Still not working, why? Can anyone help me with this? Thanks!

Hello Wendy, can you please reach out to our customer care team by email. They will help you directly. philips.projector.eu@screeneo.com

Hi there have just recieved go pix have same problem remote non responsive ,can u advise please thank u