It was a year ago I saw the picopix max poping up in the adds provided by the algoritsm of Google. After some research Infound out that a trustworthy conpany is a safe bet on a indigogo projrct. So I ordered the PicoPix max. Suggested delivery, november 2019.
I payed the product and waited. First a few days, then weeks, hoping on a new message at indigogo. The picopix was not released from the testing. The product was not working according to the Philips quality. I understood, it is part of the deal at indigogo.
After 3-5 months there was a glimps of hope. The testing went well and the factories where instructed to produce the little machine. Guess what, corona came.
After a thousand of machines produced the world stood still. Oke, this can happen. The question arised, how to respond to the investors, lets make a communitie and let them sort it out themselves. The response time was low and nobody knew when they would get their little machine, which would fit the corona stay at home time really well. Months went by. Finally a list was made when to expect the picopix. Look up in the sourcecode of your indigogo website backersid and find out if you fit an excel list with delivry rounds per country. Ok check. Few more months. End of april 2020 the machine was sent.
The machine went to germany. DHL probably lost since it took 20 days to get it to Holland. By foot I was probably quicker.
The little machine arrived. The unboxing moment. Turn it on. Some noise. No light. Mm strange. Back to the community. I was lucky, months of waiting and what did they make, a wire that is to short to connect to the lightbulb. Why did they test in the first place?
Try to contact the support. Waited a few days and via this community I got forwarded to the support. ( Thnx #ivoG for helping me ! ) Fill in pages and waiting to get ticket to send it back. The waiting restarted. May - June - July. I got a DHL tracking number. Somewhere between nos and the future you will receive a package. No further details. Then it popped up in Germany. Again waiting and waiting. I went on holiday, came back and guess what, no update on the delivery. I called the helpdesk. They told me, you where not at home so we sent it back to China. Didnt you got a notice? No I didnt, only make stuck in Germany tracking number. Sorry DHL, sorry Philips, but it would be nice if you could at least inform me when to expect the little plastic machine. A time, date or something. Enfin. The machine went back. I contacted the support. 3 days average reaction time. 10 days later this message.
I am trully dissapointed in the whole project. It is taking now half a year to deliver a package. Even alibaba is quicker, and we all know that is a big guess. I hope someone will help me. €500 spent for only a headage. It actually took so much time that the picopix is on sale in normal.stores where the motto is “order today, receive tomorrow”
A sad costumer,