My name is Octavio Zuniga. I just got my new PicoMax projector in late December 2019. I have been having projector freezing/picture freezing issues, at random. I updated the firmware to the latest version without any issue but the problem persisted. The video would freeze but audio would continue to play. The only way I was able to unfreeze the projector was by pressing and holding down the power button on the remote or projector. The screen would then go black and then I would press the power button to power back on.
I did a factory reset in hopes of clearing up the issue but the problem persisted.
Shortly after that, the projector would freeze at the boot screen with the circle and Philips logo distorted and frozen and it has now gotten to the point where I just get a green pixelated screen when I power it on.
I have emailed your firstname.lastname@example.org with pictures to document my problems since January 3, 2020 with no response other than the automated message that it was received. I am getting quite upset at the lack of response. I fear a defective projector and would like to have it exchanged for a new unit.
My projectors serial number is: QS1912P620A00060
Thanks in advance for any advice and help you can provide.