remote partially working

Hi,

While trying my projector, in dark room, I found out that some buttons on the remote are not working. I’ve tried to change batteries but issue is still here.

When I press these buttons, the upper LED is blinking 5 times and action is performed on projector:

  • POWER
  • CURSOR
  • LEFT
  • UP
  • OK
  • MENU
  • BACK
  • VOLUME +

In addition, I’ve also checked with my phone camera, the IR LED is on with above buttons.

When I press these buttons, no LED blinking and no action on the projector:

  • DOWN
  • RIGHT
  • HOME
  • FOCUS
  • VOLUME -

With my phone camera, IR LED is not lighting

Because of “VOLUME -” button not working, i’m not able to pair the remote.

Is it a know issue on some remotes? How to get a new remote?

Thanks

Regards,

Theo BORIE

Hello,

Is there anybody from Philips able to help me change the remote?

Thanks

Theo

If you don’t have a ticket already, please open one by sending an email to support@screeneo.com with your issue, you can copy and paste the first post into your email.

Hi @theoborie additionally, I would like to know if you’ve paired the remote with your projector using Bluetooth? If yes, do the buttons still not function after pairing?

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Is there another way to pair the AirMote?

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Unfortunately no. In this case please contact Support and ask for a replacement remote control. You won’t need to send back the whole projector.

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