Shipping to Mother Russia. New tax has arising

Philips_Support_T · September 16, 2020, 7:39am

2 posts were split to a new topic: Shipping to Mother Russia - kuskovich

kuskovich · November 29, 2020, 9:00pm

Кто-нибудь получил проектор в России? Или я один в игноре?

kuskovich · January 14, 2021, 3:01pm

Hello, @Philips_Support_N, @Philips_Support_N

Send me invoice for 180$ for UPS customs declaration please in kuskovich@gmail.com

Thanks

Philips_Support_T · January 15, 2021, 12:12pm

hi @kuskovich, I have sent you the document yesterday. I hope it works fine. Let me know if you have other difficulties with the shipment.

kuskovich · February 1, 2021, 1:48pm

Hi Kristina,
have you any news for me?

Philips_Support_T · February 3, 2021, 8:31am

Hi Daniil, we have not received any update from local UPS. Every time we call them they tell us they have not received an update from the Russian office. I have sent you the document saying that we paid the tax. I wonder if you have declared any other value to local UPS?

kuskovich · February 3, 2021, 7:07pm

First time I send them screenshot my mail from Indiegogo with 519 euro

kuskovich · February 8, 2021, 12:21pm

Hi Kristina,

I am afraid that UPS Russia or custom can penalty me. Cause there are passed about 4 week from first mail from UPS broker. And they said me that every day i need to pay about 5-10$ for storage my cargo.

ps: sorry my English

Philips_Support_T · February 8, 2021, 1:07pm

Hi @kuskovich , I am really sorry but it looks like we cannot help you as you provided UPS with the price over 200 EUR. We have put a lower price, sent it DDP, so you could avoid additional payments. But you, as a receiver, provided them with the higher price we cannot do much about it…

kuskovich · March 13, 2021, 8:21am

Hi @Philips_Support_T

what should i do now to receive my parcel?

Philips_Support_T · March 15, 2021, 10:53am

Hi @kuskovich, please contact local UPS for the options. I am really sorry, but we cannot influence your situation, as I have already mentioned before.

kuskovich · May 26, 2021, 11:37am

Hi @Philips_Support_T, local UPS manager say me that parcel go to the sender in nearest time. Should I waiting for the new PicoPix Max in this case? Other options?

Philips_Support_T · May 26, 2021, 1:32pm

Hi @kuskovich , why didn’t you pick it up? As discussed earlier, there was nothing wrong from our side. VAT is an obligatory tax.
Once it is returned, we can send it back to you again, but this time we will need you to pay for the shipping and the tax will still be there especially when the customs already had one projector in your name. So it will be impossible to avoid.

kuskovich · May 26, 2021, 8:04pm

ok, I understand you.

I’ll try to pick it up tomorrow

kuskovich · November 27, 2021, 5:03pm

Hi @Philips_Support_T , I still waiting my gadget…

Local UPS manager say me that they destroy it

Philips_Support_T · November 29, 2021, 8:38am

Dear community user,

For effective chase up on this matter or further assistance, I recommend that you follow it via our CS support platform in Zendesk,

If possible please use your ticket #31840,

Kind Regards

kuskovich · November 30, 2021, 9:07am

Can you give me link to Zendesk?

Philips_Support_T · November 30, 2021, 3:22pm

Yes , you can contact us via philips.projector.eu@screeneo.com ,

KR