Dear IvoG,
I have received a DHL tracking number 10 days ago, telling me
„ Your items for Philips PicoPix Max - 1080p Full HD Pico Projector have shipped“.
But whereto?
The tracking number is not valid like for many other backers.
And if I try to ask BackerKit about a status,
I’ll get a note that they are bot responsible for shipping.
My order supposedly shipped 2 weeks ago but every time I try to track the shipment on DHL I get this " No shipment with given tracking number found."
I talked to DHL and they told me to get in touch with you, any idea what’s going on?
Also I’ve been checking the number with without the DHL- part but the result is always the same
Hello, @IvoGrijt , received my follow-up number on May 20, but follow the same error message. I already verified on the Global DHL page and nothing. My contributor ID is 15796. The follow-up number 263022921. Help me please, I do not know if you continue waiting or if it is an error.
2 weeks ago I received my tracking number, and when I track it, it says that is deliverd in Walbrzych but I live in Belgium.
Can you check what went wrong en contact me to solve this?
Hello, @IvoGrijt ,
I noticed on looking at BuckerID that my zip code is wrong.
My zip code is Japanese Code 227-0046, not 227-0064.
It’s a close area I think, so normally it would probably arrive safely, but can you fix it if you can?
The ID on Indiegogo is 8698.
Also, the batch is Laurent, and the DHL truck number has already been issued on May 30 I’m here, but I still can’t track it. Is this because the zip code and address do not match?
good morning,
2 weeks ago I received the tracking link of my shipment. DHL link does not work:
“No shipment with given tracking number found.”
1 week ago I wrote to support@screeneo.com; to tell them about the incident, but I haven’t received any response.
My question is. Is there someone who is attending to these claims? I have been a contributor to other Indiegogo initiatives and what has happened with philips I have never experienced. I understand the delays caused by the pandemic, but I do not understand that no one attends to those who have made the contribution.
Is there a way to cancel and have the money returned?
Please HELP!!!
Hello Ivo, happy to talk to you
I received the DHL shipping link 14 days ago. As of today if you link it the answer is: "No shipment with given tracking number found.”
What do you suggest I do?
Thank you
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Hi IvoG
In consultation on this link https://www.dhl.de/en/privatkunden.html
The shipment pre-registration appears:
"Su, 31.05.2020, 17:58
The instruction data for this shipment have been provided by the sender to DHL electronically "
If you consult the one that provides the mail https://www.dhl.com/global-en/home.html
only this message appeared:
“No shipment with given tracking number found.”
I just discovered it. The consultation in the first link is more reassuring. I am writing to you in case this information can be useful to other taxpayers.
Thank you
This information has been shared before, but if you’re new to the forum like you are then you may not have seen it before. It is included in the FAQ though, but thanks for sharing it again, perhaps it will indeed help others see it!
I have problems with my truking number, from GHL they told me that my number is incorrect, so i can noot truck my shippement… It’s suppost to arrived two weeks ago, but i DINDN´T RECIEVED NOTHING-… Philip is not anwering my emails and I dont know what else to do…
The thing is that i have the tracking number, and if I go to the DHL webside, it’s appers that has been an error with the delivery. I called DHL and they told me that the delivery number is worng, and i have to contact with philips, but they are not answering me…