Tracking number is not working

PicoPix Max Shipping & Orders
73

Hello Ivo, happy to talk to you
I received the DHL shipping link 14 days ago. As of today if you link it the answer is: "No shipment with given tracking number found.”
What do you suggest I do?
Thank you

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74
  1. Please see our [FAQ] Tracking and Shipping #4 for an explanation for this.
  2. We created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. You can easily find this thread by clicking on the News button in the top menu bar of the forum. Bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
  3. Wait a little bit longer please
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  1. I did it
  2. I do
  3. I am doing
    Thanks
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Hi IvoG
In consultation on this link
https://www.dhl.de/en/privatkunden.html
The shipment pre-registration appears:
"Su, 31.05.2020, 17:58
The instruction data for this shipment have been provided by the sender to DHL electronically "
If you consult the one that provides the mail
https://www.dhl.com/global-en/home.html
only this message appeared:
“No shipment with given tracking number found.”
I just discovered it. The consultation in the first link is more reassuring. I am writing to you in case this information can be useful to other taxpayers.
Thank you

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77

This information has been shared before, but if you’re new to the forum like you are then you may not have seen it before. It is included in the FAQ though, but thanks for sharing it again, perhaps it will indeed help others see it! :+1:t4:

78

I have problems with my truking number, from GHL they told me that my number is incorrect, so i can noot truck my shippement… It’s suppost to arrived two weeks ago, but i DINDN´T RECIEVED NOTHING-… Philip is not anwering my emails and I dont know what else to do…

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79

Hi Paula,

It is hard to see from your message what the problem is but I suggest you try the steps that @IvoGrijt was suggesting just before:

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80

The thing is that i have the tracking number, and if I go to the DHL webside, it’s appers that has been an error with the delivery. I called DHL and they told me that the delivery number is worng, and i have to contact with philips, but they are not answering me…

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81

Does your tracking number looks like this?
CR123456789DE

If so, try using this link:
https://www.dhl.de/en/privatkunden.html

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82

yes, that the kind of number that im using and they say that is wrong, there is no shipping with that number

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83

A post was split to a new topic: Delivery issue - paula.menna.albarran

84

Please see #4 in the Tracking and Shipping FAQ for an explanation.

You haven’t said where in the world you are, but if you are in the EU your shipment is now in left-most blue box in the flowchart. Your tracking code will start showing progress when it reaches the next step, the first of the purple boxes.

If you are located outside the EU, your shipment is still waiting in Hong Kong to be picked up by DHL. Again, the tracking code will start showing progress when DHL scans it.

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85

Thanks guys for helping out. However none of the information provided applies to Paula’s case. I’ll talk to her personally and try to work out what’s wrong.

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86

I’m in Spain. And the first notice that I had from the shipping was on may 18th, and appar from that, at DHL webside the only update that apper is
“Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place.”
When I contact them , they told me that there is no package with that number…

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87

Ok, I see that your situation is different from most of the backers. Now that Ivo is helping you personally I’ll leave it to him to figure out.

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89

DHL Germany update to my order following “expecting your shipment data soon” this update since 30-May-2020 . any idea what should i do ?

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  1. Go to www.dhl.com/global-en/home/tracking/tracking-parcel.html and enter your tracking number. It should start with CR…
  2. Click on “All Shipping Updates”
    2.1 IF you have the same issue like a lot of backers where DHL reuses a tracking number, you’ll see bottom-to-top each shipping status and most probably you’ll see that the package was delivered some time ago.
    2.2 IF you don’t have such issue like described in 2.1, then you’ll have to wait till the German customs release the goods to DHL and then you’ll see an update. Mine tracking shows the same (https://www.dhl.com/global-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=CR071961275DE ) - this is not a problem, but a delay :slight_smile:. Check Tracking and Shipping FAQ for more info on how the process work.

Waiting…patiently :slight_smile:

Cheers,

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91

Still waiting the projector. Since the 8th of june, on DHL it appears "
Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place." Philips it not answering me since the first of may…

93

Please help

My tracking number says my device was shipped on May 14th. Now it appears that the projector was passed from German to Italian couriers - why this doesn’t make sense? Is this an error?

Please can this be looked into urgently. I am getting quite frustrated and would appreciate this responding to quickly to confirm the status of delivery and to confirm when I can expect my projector to arrive here to me in the UK

Tracking number : CR071951415DE

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Click on the link above and read FAQ No.5
5. It seems I got an incorrect tracking label as it is showing wrong destination/country or the tracking says that the projector has been delivered…

1 Like