Troubleshooting: Projector won't power on / no picture display / shuts down soon after starting

[ViktorM]

Mine was dead on arrival, turns on, fans spin but no light is emmited.

Wnt through all the troubleshooting steps, charged it, blue led is on, the Fans are constantly spinning, has been running like this for 10 min without shutting off.

Tried plugging in different sources, nothing…

Really dissapointed right now…

[FC8BK]

@Philips_Support_P

Check Power Adapter and USB cable

• Are you pressing and holding the power button (on the projector or the remote) for a few seconds? Yes
• Are you using the supplied power adapter and USB-C cable? Yes
• Do you see red/blue flashing LED on plugging in the charger? This means the power adapter you’ve connected is not supported. Please use the supplied power adapter. No

If you’re using the supplied adapter and cable, continue to the next section.

Check battery charge status

• Make sure the projector is powered OFF.
• Connect the power adapter to the projector. Make sure you plug it into the right side USB-C port (charging port), not the left side (video port)! Done
• Does the LED turn red? If yes, let it charge for 3 hours until the LED turns blue. Then unplug it, and power it on. Does it work? Yes it was red at first and it is now blue
• If the LED doesn’t light up at all, check that:
  • the adapter is receiving power from the wall socket.
  • do you have another USB-C device? Can the PicoPix adapter charge that device? If not, the adapter may be faulty.
• If the LED lights up blue, it means the battery is fully charged. Continue to next section.

Check display problems

If your projector can turn on but doesn’t display any picture, check this as you power on the projector:

• Do you see the white Philips logo startup screen? Yes
  • if yes, but there is no picture afterwards, check that all cables (HDMI / USB-C) are unplugged.
  • does pressing the home button on the remote or touchpad causes the home screen to appear?
  • does pressing the autofocus button on the remote show the focusing screen? Yes
• Does the projector power off shortly after showing the home screen? It could be a thermal shutdown. check next section. Yes the projector powers off about a few minutes when plugged in to power adapter

Thermal shutdown

If you don’t see the Philips startup screen, or the projector powers off soon after starting up, check the following:

• Do you hear the fan spinning up when you power on the projector? Yes the fan is spinning
• Do you have at least 30 cm free space on all sides of the projector to allow free movement of air? Yes, though not under it as it is flat on a table
• What is the altitude of your city? (the atmosphere might be thin!) I live in Bangkok, so quite low altitude, but high humidity and temperature
• What is the room temperature where you’re using the projector? If no aircon on, then about 30C, if aircon on, then about 25C. It seems like with or without aircon does not make much difference

Thanks a lot

Thanks

[Vish]

Sometimes when the HDMI cable is plugged in the PPM remote doesn’t work. Once you power it on you can’t turn it off via the remote. You have to use the power button on PPM. Has anyone faced this issue? It happens all the time. Help please @Philips_Support_P @IvoGrijt

[IvoGrijt]

I’ll test this out tomorrow morning for you and get back to you

[Vish]

Hi @IvoGrijt - Did you get a chance to test it out yet? Thanks!

[IvoGrijt]

I can turn it on and off just fine with the HDMI input being used.
Just to be sure, I even tried to turned it off while hiding the remote in a black pillow so as to not allow any IR light to still get to the PPM, and sure, it turned off alright. It returns briefly to the Android home menu to show you the Powering off animation, and then shuts down.

Remember though that to prevent accidental turning off of the projector, you have to press and hold the power button on the remote for at least 2 seconds. Perhaps you’re pressing it too short?

[Vish]

Ok thanks @IvoGrijt! By default when you turn the PPM on with the HDMI cable plugged in it defaults to the HDMI input? Is that normal?

[IvoGrijt]

Yes, if there’s a signal or device on the HDMI input it will switch to it after briefly starting up in the Android OS.

[Vish]

Any other ideas why the remote would completely stop working in such case? I cant go back home nor power it off. Also I forgot to mention the touch panel doesnt work either.

[Philips_Support_P]

@Vish, can you do the following: only plug the HDMI after the projector has started up. Does it still happen?

I suspect that when you turn on the projector with HDMI plugged in, the internal Android doesn’t get a chance to initialize correctly.

[sirota]

Hi, hope there is an easy fix. Can’t wait for a full user manual!
I was watching a movie and abruptly PicoPix max shut off. Now I have plugged it in, in case it is battery. LED is showing green. I can’t get projector to turn back on via airmote (flashes red 5 times when I try) or via power button.
What should I do?

[Philips_Support_P]

Hi @sirota you have plugged the charging cable into the video port. Please plug it into the other one!

[IvoGrijt]

@sirota

LED is showing green.

@Philips_Support_P

you have plugged the charging cable into the video port.

Good catch, I knew I had seen a green LED before but couldn’t tie it up!

[sirota]

Fantastic, thanks! That’s the sort of answer I was hoping for

[Vish]

@Philips_Support_P - This sounds like an issue to me. Do you think this will be addressed in the next releases?

[Arthurs]

Hi,
After finally receiving my unit, the PPM turns on with the ventilator etc… But no image is coming out…
I’ve contacted your support via email
Here are my replies :

@Philips_Support_P

Check Power Adapter and USB cable

• Are you pressing and holding the power button (on the projector or the remote) for a few seconds? YES
• Are you using the supplied power adapter and USB-C cable? YES
• Do you see red/blue flashing LED on plugging in the charger? This means the power adapter you’ve connected is not supported. Please use the supplied power adapter. NO

If you’re using the supplied adapter and cable, continue to the next section.

Check battery charge status

• Make sure the projector is powered OFF.
• Connect the power adapter to the projector. Make sure you plug it into the right side USB-C port (charging port), not the left side (video port)! YES
• Does the LED turn red? If yes, let it charge for 3 hours until the LED turns blue. Then unplug it, and power it on. Does it work? **NO, I charged and after still nothing **
• If the LED doesn’t light up at all, check that:
  • the adapter is receiving power from the wall socket.
  • do you have another USB-C device? Can the PicoPix adapter charge that device? If not, the adapter may be faulty.
• If the LED lights up blue, it means the battery is fully charged. Continue to next section.

Check display problems

If your projector can turn on but doesn’t display any picture, check this as you power on the projector:

• Do you see the white Philips logo startup screen? NO
  • if yes, but there is no picture afterwards, check that all cables (HDMI / USB-C) are unplugged.
  • does pressing the home button on the remote or touchpad causes the home screen to appear?
  • does pressing the autofocus button on the remote show the focusing screen?
• Does the projector power off shortly after showing the home screen? It could be a thermal shutdown. check next section.

Thermal shutdown

If you don’t see the Philips startup screen, or the projector powers off soon after starting up, check the following:

• Do you hear the fan spinning up when you power on the projector? YES
• Do you have at least 30 cm free space on all sides of the projector to allow free movement of air? YES
• What is the altitude of your city? (the atmosphere might be thin!) **a little over 0m"
• What is the room temperature where you’re using the projector? 20 Celsius

[Alessandro_Giordo]

Christ I just got it and been waiting since September, the fan starts but no light coming out. Why me? I hate this already
@Philips_Support_P I have done all the steps, it powers on and I can hear the loud fan, but no video

@Philips_Support_P

• Do you hear the fan spinning up when you power on the projector? YES
• Do you have at least 30 cm free space on all sides of the projector to allow free movement of air? YES
• What is the altitude of your city? (the atmosphere might be thin!) **a little over 400m"
• What is the room temperature where you’re using the projector? 20 Celsius

[Alessandro_Giordo]

@Philips_Support_P or @Philips_Support_2 my request is open but no reply since the troubleshooting was done.

How long do you usually take to reply and what should I do with this?

[Philips_Support_P]

Hello @Alessandro_Giordo please contact support@screeneo.com for a replacement. Please copy-paste your troubleshooting results in your email so your replacement is approved quickly.

[Alessandro_Giordo]

Hi @Philips_Support_P, yes sorry I meant I contacted them via the support website but heard nothing after the reply.
I’ve sent them a chaser email too now. Support id is 19319