I confirm this solution worked for me, even when performing the flash from a virtual machine (tested on VMWare Fusion with Windows 10 x64 and Windows 7 SP1 x32).
After properly flashing the PPM, I simply connected it to my Macbook with a USB-C to USB-C cable (full data cable, not just charging cable) and it was instantly recognised as an extra monitor.
Thanks @blagerweij ! I wish Philips support had spelled it out for everyone so you wouldn’t have had to, but now we’ve got it.
@Philips_Support_P You should consider including this solution into your original post so it’s more immediately accessible to those facing this issue with their respective device.
Hi @myphilipsid glad to know you could solve the issue. This is not a general problem, it only appears on the very first batches for which the USBC chip was ordered before Apple released the updated MacBook Pros in Nov 2019.
@Philips_Support_P I think the problem is not just restricted to the first batch, I checked the videochip firmware version before upgrading, and it was a 2020 version. Also, I had to wait quite some time for the PPM to arrive, so I think the problem is spread wider than just the first few.
Hi @blagerweij yes, you are right, but what I meant is that some later batches of the projector used earlier batch of the PCBA (USB-C chip). The overall number of such units is around 15%.
Please make sure you use the right usb-c port. Also, make sure you use the correct usb-c cable (one that supports data). The update process is hard, but should work eventually
i’m having the same issue as @Tch3k0v. i tried on a windows 7 VM, windows 10 and windows 11 machine, only on win7 the driver installs using the setup (on others i manually installed it) and on all machines i get this error when the app start.
i tried 5 different usb c - usb c cables + 2 different usb c - usb a. same errors on all.
on all machines i can confirm that i see the USB-SERIAL CH340 (COM3) in device management when the projector is on and any of those cables are connected.
EDIT: i already tried the basic “run as admin” and all compatibility options. i also reflashed the projector successfully
EDIT 2: i also tried with the updated 2019 version of the driver from wch.cn, same issue
EDIT 3: i also moved CTools folder out of the program files (to C:\ and Desktop), same issue
I get the same error.
With the path to the executable being C:\CTOOLS\LDRSETUP.EXE
Also tried with compatibility and admin privileges.
I’ll retry on a laptop with unupdated Windows…