I received my picopix max yesterday, in Singapore. Initially, I was quite pleased with the product. Packaging was quite good, though there were finger and dust marks on the plastic sheet and on the projector itself. Booting up went well, and I thought the minor software issues could be fixed in future updates.
However, after I tested the focus setting through the remote my auto focus would no longer focus to a sharp image. It will try to focus, but land on a very blur image. Thereafter, I tried manually focusing, but while the image can become more blur it cannot become focused/sharp again.
Oddly, the projector did manage to focus once after I factory reset it. But when I tried the remote again, it no longer could focus. Tried factory resetting two more times, but this time it won’t focus any more. This leads me to wonder if its a software issue or a hardware one. That said, I understand that there was a batch with some weak glue or motor issues that may also be causing this problem.
Please see some pictures and videos of the issue in this google drive folder: https://drive.google.com/open?id=19KrUBqJSWP1VmC7TRCQEGaIbJY8cWbtx
Regardless, I am unable to use the product in this state. I would like to know how to solve the problem, how to exchange for a flawless product, or failing these two options how to get a full refund for a defective product.
I am very confused by the design choices here - why wasn’t there a manual focus option through analog controls (e.g. physical lens sliders)? and why can’t the projector’s UI come up when connected to an external source (when even basic presentation projectors can do this)?