App installation from Aptoide doesn't work

Hari, yes it’s resolved, just use another app, directions are in the thread .

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Hey @Paul_Tromp_de_Haas @IvoGrijt,

I did read thru the thread and the below suggestion doesn’t work. Is the workaround for aptoide is to use apkpure instead? So aptoide won’t work at all?
Please let me know thanks!

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My problem with troubleshooting this issue is that I don’t know enough about debug logs for Android devices to guide you to gather said logs, as I haven’t been able to reproduce these issues myself, my Aptoide store app works just fine.

Perhaps @Philips_Support_P or one of the other beta-testers have more experience in this area and can shed some light?

We have also not been able to repro this issue, though I fully believe some users are suffering from it (just like the HDMI-home-button problem).

I suspect it has something to do with the internet connection setup in the customer’s homes. I will post some instructions to help debug it. It was crucial in helping fix the ‘automatically going back to home screen’ bug so I hope we can fix this bug soon.

In other news we are still considering preloading another App Store.

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Debug instructions in general would be great, then all we would need to specify in a thread needing them is the link to the instructions and a few variable parameters such as log file name or specific debug settings if any.

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Were you able to make the Filmin app work? In my case I can install the app and see the icons of the film, but not the film itself. Neither I can stream from my mobile phone :frowning:

Hi Aria, I had the same problem, but I solved it with the help of de moderator. You can follow the tread , I installed an other app for downloading the Filmin app. The name is APKpure, I can’t down apps from de Aptoide. Be sure remove the now installed Filmin app, and down load the new one from APKpure. Success!!

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Many thanks, I will try!

Hi all, had the same issue and the permissions for Aptoide TV to access the storage was not allowed anymore after the patch to the latest version. I allowed the access again and download and patching of apps works again.

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Hi, I have the same issue that nothing happens when I press install bottom. It is certainly not connectivity issues mentioned above since I didn’t have this problem with older version. It is not the app permisión thing either.
This is a nuisance and seems to be a recurring problem as per thread. And didn’t seem to occur in previous version,
I feel cheated and want my money back if Phillips cannot provide a simple quick solution.