Same for me. Have emailed all the addresses but without response over the week.
Fastway says it ‘delivered’ back to Sydney to George, no company listed.
Backer kit had my correct address, I’d updated it in January. They were next to useless when I emailed them. Fast way won’t do anything until they have received new shipping details.
Come on Philips @Philips_Support_N sort it out!!!
Hi guys. I got my projector through Australia Post at the start of the week. It is missing the remote control though. I have tried contacting Phillips directly but it looks like they have a special projection customer service team that isn’t being manned at the moment. Can anyone here help me with any ideas?
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It’s looking like my projector was stolen from my apartment secure lobby 
I contacted Fastway couriers and they said due to Covid they’re essentially overriding a requirement for a signature required.
They sent a photo of it left below the letterboxes inside and it is no where to be found.
If you have yours coming from Fastway be careful they don’t just leave it even if you’re home as I was.
I had the same issue, fan noice and I can hear the autofocus, just no light
So Fastway are washing their hands clean of any wrongdoing and that’s it? No insurance to cover this? 
I take it you’ve completely searched the box through and through? It’s been a while for me but I seem to recall the remote being packed in a separate box inside the box, or underneath a piece of carton inside. Check to make sure you haven’t thrown away any part of the packaging.
Hi. Thanks for replying. I have searched through several times and definitely haven’t thrown anything out. Any ideas on how to contact the right team at Phillips? How big is your remote by the way?
It’s pack in the white cardboard kind of long and small, from memory under the second set of compartment
The remote looks like this
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Workaround tip while a replacement is arranged:
Most functions are accessible by using the touchpad on the back, while very inconvenient it will at least allow some control. You can also pair any BT mouse or other pointing device and that would work fine, just the IR wouldn’t be usable without knowing the IR codes for the projector.
@SRitchie have you received your shipping label yet? I submitted my return request on Monday but haven’t heard anything since.
Another interim solution is to plug any standard USB mouse to the PPMax. It works.
Or pair it with any Bluetooth keyboard/trackpad combo. It works too.
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Appears notno same I’m in Perth as well. Nothing since the auspost 25th saying on its way
Same. I’m in Perth as well. Nothing from auspost 25th saying on the website. Deliver to your po box. But we live in Chidlow Perth hills so may take awhile
Hopefully tomorrow (Monday 6th) the truck will have reached Perth and we will get an update.
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Thanks very much gentlemen. Once I knew what I was looking for I was able to locate it in the smallest box under the projector. It was just jammed in there fairly tight so it didn’t come out when I was looking through the first couple of times. Good work!
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Great news! I hope you’ll enjoy the PPM much better now. Thanks to @kling for the photo and the help.
If you mailed support please don’t mail them again just yet, unless you’ve got a ticket number, then by all means do reply to that saying you found it. Otherwise wait to get a ticket number and then reply.
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Yes i have the auspost app and it was updating like clockwork.
I assume that despite your name you’re not in Perth?
I’ve had no update since Weds 25th.
For solidarity, I too am from Perth and have had no update since 25 March from Australia Post.