I’ve been using my PPM for almost a year now and it’s mounted upside down most of the time. Today I just noticed this. It won’t lay flat anymore because the mount hole part is bent and as you can see some of the locking mechanism were also unhooked. My PPM still works fine except the red/blue charging LED blinking and a bit erratic auto focus. So it looks like it can’t hold its own weight much when upside down. I would suggest having some kind of a support when this kind of setup.
I’m not sure but I do use it a lot, like average of 15 hrs a day since the start of the pandemic
And it’s always mounted upside down except for occasional use outdoor.
A swollen battery is at high risk of being punctured and causing a violent fire (youtube has many videos of failing/punctured phone batteries; the battery in the PPM has a LOT more energy stored in it). I would keep that projector turned off and away from anything you value (ie: preferably in a watertight container outside your house), until you hear from Philips Projection.
Now that scares me
I have one theory, for the past weeks I’ve been using the “looks” beta app and that app always gets the fan speed going. so perhaps it indeed makes the projector hotter than usual and makes the plastic bent like that?
I still believe its weight is enough though to cause this. Since the first time I mounted it upside down, I felt like the mounting hole part bents to some degree. I just took the risk because I really wanted it to position it like that.
It is hard to tell from this one image. Look inside the projector through the cracked open space. If it is just the weight of the projector, then the space behind the crack should be empty. If the battery pushed open the housing, then you will see the swolen battery. The battery should be perfectly flat.
DO NOT put anything into the opening to feel or push the battery.
i do not think of the PPM as a device to run all day long , neither do i think it has been built with that usage in mind.
Other than that yes i would have hoped the screw mount been physically better engineered to offer the sturdiness it does on cameras.
Sadly, it does seem to be the battery. I looked closely and I don’t see empty space which means the battery isn’t flat anymore and I even saw a bit of peeling off on the edge of I believe is the battery. I guess these are what I hear as some kind of popping sounds in the past weeks. I’m not sure yet but possibly it’s because I used the “looks” beta app for an extended period of time.
It’s a sad day for me. My PPM kept me sane this pandemic It came short of just a few days before one year with me. But I guess I’m lucky it didn’t explode above my head
@Philips_Support_P I guess I can’t do anything about this anymore? Other than replace?
That post predicted what happened to mine and luckily I didn’t reach the fire up part
Speaking of, I need to put my PPM away from our house or anything easily flammable
Remember that you can’t send a defective lithium battery with normal shipping. Here is DHL guide:
Lithium Batteries
Safely transporting Lithium Batteries is essential to ensuring your shipment is delivered as intended.
What you need to know
Lithium Batteries are classified as Dangerous Goods
There are shipping regulations for Lithium Batteries Defective, damaged and recalled batteries are not permitted
The Shipper is legally responsible for compliance and the safe transportation of Lithium Batteries
Not all types of Lithium Batteries are accepted by DHL Express
You must be a pre-approved DHL Express account holder to ship Lithium Batteries
Because I read some posts about having no response months after filling up the replacement form.
The form even has a field for the preferred date of pickup and I set mine today
It came short of just a few days before one year with me. But I guess I’m lucky it didn’t explode above my head 
…I’m not very confy with!
