Now that scares me 
I have one theory, for the past weeks I’ve been using the “looks” beta app and that app always gets the fan speed going. so perhaps it indeed makes the projector hotter than usual and makes the plastic bent like that?
I still believe its weight is enough though to cause this. Since the first time I mounted it upside down, I felt like the mounting hole part bents to some degree. I just took the risk because I really wanted it to position it like that.
It is hard to tell from this one image. Look inside the projector through the cracked open space. If it is just the weight of the projector, then the space behind the crack should be empty. If the battery pushed open the housing, then you will see the swolen battery. The battery should be perfectly flat.
DO NOT put anything into the opening to feel or push the battery.
i do not think of the PPM as a device to run all day long , neither do i think it has been built with that usage in mind.
Other than that yes i would have hoped the screw mount been physically better engineered to offer the sturdiness it does on cameras.
Sadly, it does seem to be the battery. I looked closely and I don’t see empty space which means the battery isn’t flat anymore and I even saw a bit of peeling off on the edge of I believe is the battery. I guess these are what I hear as some kind of popping sounds in the past weeks. I’m not sure yet but possibly it’s because I used the “looks” beta app for an extended period of time.
It’s a sad day for me. My PPM kept me sane this pandemic 
It came short of just a few days before one year with me. But I guess I’m lucky it didn’t explode above my head 
@Philips_Support_P I guess I can’t do anything about this anymore? Other than replace?
I am sorry for your loss…
Hello,
@kugiigi , isn’t your fault apparently there is a big problem in battery managing.
fire risk… 
…I’m not very confy with!
stay safe
M
That post predicted what happened to mine and luckily I didn’t reach the fire up part
Speaking of, I need to put my PPM away from our house or anything easily flammable
Remember that you can’t send a defective lithium battery with normal shipping. Here is DHL guide:
Lithium Batteries
Safely transporting Lithium Batteries is essential to ensuring your shipment is delivered as intended.
What you need to know
Lithium Batteries are classified as Dangerous Goods
There are shipping regulations for Lithium Batteries
Defective, damaged and recalled batteries are not permitted
The Shipper is legally responsible for compliance and the safe transportation of Lithium Batteries
Not all types of Lithium Batteries are accepted by DHL Express
You must be a pre-approved DHL Express account holder to ship Lithium Batteries
Yeah, honestly I’m not really hoping I’ll get a replacement anytime soon. It sucks but I guess that’s the reality right now
Why don’t you think so?
Because I read some posts about having no response months after filling up the replacement form.
The form even has a field for the preferred date of pickup and I set mine today
Does anybody know where we can buy a new battery for the PPM and what type it is?
May I ask did you managed to get a replacement?
I just discovered that my PPM’s battery seems to be slightly bloated too.
I’ve already sent back my PPM and now waiting for the replacement.
Fellow “bloater” here. This is my second PPM, Philips replaced the first when the focus failed completely.
The second unit was defective on arrival (not charging fully) and quickly got worse by puffing up.
It’s now stored outside my home for fear of fire.
Been waiting since Feb to schedule a return.
Very poor support timing and comms from Philips. Not what I expected when ordering from a “trusted” brand.
After using it for just over a year, my PPM battery has started to bloat too. 
Oh no, looks like it’s a common issue. This is bad
I have just bought one and was looking for ceiling mount guides. I’m shocked to read this, really worried now as I plan on using it a lot. But then I see the plug has a large adapter on it. Can I assume that the battery has now been removed from within the device and positioned on the plug? It does feel warm so must be, right?
Hey Dom, there has been no communication of any changes to the manufacturing of the device.
This is the final version and has been on sale for a while I wouldn’t expect them to make any changes unless they were coming out with a version 2. The adapter was always big for the Charger.
It also would remove the portability of the device which is how it is promoted. That change would require it to be plugged in All the time for it to work.
Ok, thanks!
