I think if you have a look at the relevant thread (General info about shipment and manufacturing) or the overview banner on the top of the page (under Delays in tracking explained) you’ll find your main question regarding the tracking number answered.
Don’t know why they haven’t replied to your emails, but in general this information is quite freely available here on the forum (and luckily @IvoGrijt updates the banner, so you don’t have to follow the long thread).
I won’t comment on the rest of this thread, I just noticed that there was not much content here on the actual question.