I have removed the contact/private info and re-listed this topic.
I have checked once again, only 9 (nine) people out of the 75+ labels we sent to non-EU customers, have sent their PicoPix Max back to the warehouse. Now this forwarder is also about to stop accepting any more shipping labels due to large number of expired labels.
@MrBiology probably you were one of the 9 who shipped it back, it looks like the shipment list was prepared before your unit arrived. So it should be in the next shipment. (this is my guess… I don’t handle shipping)
For the EU customers, after GDPR formalities, all the names have been sent to the forwarder last week, they promised all shipping labels will be generated and ready to send on Monday. But until today no progress.
This is all the update I have at the moment. I will update as I find out more. Thanks.