Hello, we received an email this morning from DHL Germany:
“Because the street name and street number are in the same cell in the recipient address column, we had to manually split them into two columns, and the address, zip code and city had to be checked.
For example, in the address table, some addresses have the street and city written upside down, the postcode format is wrong, and the street name is missing letters. All kinds of situations make it impossible for us to directly import the express system and print the tracking number.
We had to query for modifications individually for each address, which took a very long time. Anyway, we will try our best to print the tracking number today, please check the email today, thank you!”
We checked the file they used, which is the one extracted directly from Backerkit and it’s true that a lot of backers made mistakes when they filled the backerkit. Address Line 1 and Line 2 are very important and some backers added something else. Now DHL is checking one by one. They told us they will finish to check today.