You wouldn’t know this of course, but this is where the confusion comes from. Switzerland was told that they would be part of the EU shipments. Then they were told they wouldn’t. Then they were told that they would indeed be shipped via Germany with the EU shipments. You can imagine why everyone thought the list 2 shipment to Germany would include them. We were told as much. Thanks to your observation we realised the packages were still in HK, and that tracking looked different from the EU batch.
As much as I’d like this to be as obvious as you say, it isn’t.
I really hope that these PPMs are not still in HK. It has been confirmed that they are part of the EU shipment which was on the flight of April 12. And now, almost a month later (when other lucky backers on list 2 hold their PPM in their hands), we just coincidentally realize that this was not true.
But to make any speculation an end, @Philips_Support_N, please enlighten us.
Sure, but what about shipping to Norway and Switzerland from list 2? Still stuck in Hong Kong, can you please find out what is going wrong with those shipments?
Has anyone from Switzerland or Norway received their projector yet from list #2?
Hey @Philips_Support_N, thanks for keeping us updated with these lists. It’s a big step towards knowing what is going on.
I can’t speak for six, but if I understand it correctly, the issue isn’t who is on the list. That part is clear. What happens after isn’t clear. Flights to EU are usually covered, and people know what’s happening. People from ROW are confused, because there is no information about flights, customs, nothing. If there’s any information about ROW distribution you can share, I think many would be happy.
Norway and CH (including your unit, if I remember correctly!) are confused because they thought they were in that batch sitting in Germany. There’s no worry about PPMs getting to people. They will, it’s all good. But the confusion is unnecessary, it makes people anxious. Can you clear that up?
And by when do you expect an answer? If I’m right you already gave us the same answer in the morning… Given that they still make some $ with you I would assume they should answer your inquiries rather swiftly.
But i have sent an email the 30th april (support@screeneo.com) about a changment of delivry locality (in the same department in France), because as soon as possible, I will move.
Could you be change my delivery address to be sure that it will not be lost ?
Thanks a lot for your hardworking
don’t forget that we are not counting the number of backers but the number of product. Eg: a batch of 1000 devices could be attributed to 890 backers because some of them bought 2/3/5 devices.
