General info about shipment and manufacturing

Philips_Support_N · May 12, 2020, 1:25pm

tomorrow

macsan0123 · May 12, 2020, 1:35pm

Take your time but please do a stringent QC…Don’t want to go through hassle of /returningreplacing /refunding !

Snir · May 12, 2020, 1:47pm

That’s great, thanks !
Finger crossed for tomorrow

Meghal · May 12, 2020, 1:51pm

Hi @Philips_Support_N can you please check on my query? I seem to have been missed and backers after me are on the list.

PeteD · May 12, 2020, 3:11pm

If the current 1,384 fail QC are you going to further delay the initial list 3 projector’s from being shipped even though your forwarder already has them?

IvoGrijt · May 12, 2020, 8:31pm

2 posts were merged into an existing topic: Individual status update requests

imdevu · May 12, 2020, 7:29pm

I don’t understand your question as this has been shared already:

Donniemcm · May 13, 2020, 1:25am

I might ask again this question. Does it mean that for Hong Kong backers they need to wait for flight whereas there is road available to deliver?

Meghal · May 13, 2020, 3:44am

FOLLOW UP # 3 (>24 hours since first queried)

hi @Philips_Support_N my Indiegogo Id is 16629 and I am from Singapore…can you please let me know how 16710 from Singapore is on the list and i am not?

ngoj · May 13, 2020, 3:55am

Hi, I’m located in Hong Kong and my BackerKit number is on list 3.

I have not gotten a shipping notification from BackerKit. What is the delay?

IvoGrijt · May 13, 2020, 6:20am

2 posts were merged into an existing topic: Individual status update requests

andrabel · May 13, 2020, 5:33am

Hi @Philips_Support_N my backer id 15807149 is on List 3 but i havent received any shipping email and it doesnt look as shipped on backerkit. i understand there are issues with cancelled flights/deliveries etc. but I am in Hong Kong and can pick it up myself or can pay for a local courier. Please can you let me know

Martin_Moller · May 13, 2020, 9:07am

Hi

Did you find out why I was removed from the updated list?

IvoGrijt · May 13, 2020, 9:15am

We’re currently looking into the list situation, there will be an updated List 3 today which will bring an often repeated request to you all. So if you weren’t on the list or removed before, you might be on this update to the list.

Philips_Support_N · May 13, 2020, 9:33am

NEWS

Still packing the new 1384 devices
We changed the List 3 from BackerKit ID to Indiegogo ID so it’s easier to find. We will add the 1384 new backers tonight

hagstedt · May 13, 2020, 10:06am

I found my BackerKit ID in List 3, and now with the latest update to use Indiegogo ID, I found that ID in List 3. But I haven’t received any tracking number. I understood it that List 3 would be shipped out on the 10th of May? Have I misunderstood this information?

My backkit ID: 15585281
My indiegogo ID: 14817

Thank you

Rob123 · May 13, 2020, 10:10am

We did it on the same date: 21362

Mark_Roberts · May 13, 2020, 10:10am

Missed the flight, will be reshipped on 18th May.

rharishan · May 13, 2020, 10:24am

I could see IGG contribution id 21000+ in this list. But there are numbers lower than that missing. Any specific reasons for this pattern?

Meghal · May 13, 2020, 10:28am

Hi @Philips_Support_N,

Again I see a backer id after me from Singapore on the list. My indiegogo id is 16629. Can you let me know how 16710 from Singapore is on the list and I am not?

Asking this for the 4th time now.

Thanks !