General info about shipment and manufacturing

[Vin]

Hey Snir, please check this comment from Ivo. He’s working on it.

General info about shipment and manufacturing

The raw data is sitting right in front of me, I just need to do the magic to connect and extract the IGG ID’s from it to post. But before doing all that I want to get a clearer answer to the questiosn posed above.

[Snir]

Yea, i saw this post but it’s still unclear whether it will be post today or tomorrow.

[IvoGrijt]

It’s unclear to me as well, and I’m the one working on it

[Alexbird_Chong]

@IvoGrijt

@IvoGrijt

Rather than focusing more on why and what went wrong, I will just endeavor to include everyone unfairly missed in the list that ships this Sunday. And by unfairly I mean situations where people from the same country are left out when there are some with higher numbers from the same country on the flight.

I think this is exactly what we needed to hear - some affirmation and assurance that there was a problem and that you guys will fixed it in the next list. We are not unreasonable, as long as we are treated fairly - esp those who are within the same country/region (for which even the good people in Philips do not have any good reasons why we are missed). Personally, I dont need to know the “WHY” anymore, as long as we are in the next list.

Thanks much and I agree with the rest that you (and all the fellow volunteer moderators) are doing a fantastic (and frankly a thankless) job trying to address our queries. On the other hand, I think the folks in Philips (@Philips_Support_N and gang) can do better to hire more PR or Customer Service Officers to answer to the backers - rather than to rely on moderators and part-time staff. I agree the current situation doesnt help - but it is only one of the many many reasons why this campaign is a disappointing experience (we were promised delivery as early as Oct/Nov period).

Anyway, I hope in another month or so, this will all end (I mean this journey, not the pandemic) and hopefully everyone will get to enjoy their PPM. Meanwhile, take care, stay home and stay safe! Cheers.

[raphzer]

hello,
my backerckit id is 15588307 and is in list 3 but my contribution id is 11222 and is not in the update list 3.
i don’t understand what’s going on.
will you ship my ppmax in the next shipping of 18th May please?
best regards

[IvoGrijt]

The list of backers went to the forwarder just now, but my colleague didn’t CC me a copy unfortunately, so I can’t work my magic on it yet. Perhaps he’ll see my message in the morning and send me the file.

We were busy updating addresses before the sending deadline, which unfortunately due to various reasons isn’t a quick copy / paste per change, but multiple multi-field edits in up to 3 places, each time double checking, logging, updating tickets and replying, all to get those changes done for people on the list. We might still have missed some, I’ll apologize in advance for that. But in any case, I’ll still look for those possible ones tomorrow and try to pass them on to the forwarder. That also includes people left out unfairly before.

[JonHoff]

Hi Ivo

Congrats on the appointment. I’m not asking when / if / how I’ll receive my order… just want to know if a solution has been found to the problem countries (i.e. the ones with the high shipping costs)?

Thanks

[IvoGrijt]

Yes, perhaps there will be an announcement about this tomorrow by @Philips_Support_N, I was too busy to follow those conversations today.

[tomsomlyo]

Hi. I’m sorry if this is not an appropriate question at the moment, but can you confirm if I have been left out ‘unfairly’? My contribution ID is 11751 and I’m in the EU (Hungary).

I would really appreciate a heads-up.

Many Thanks

[imdevu]

Please wait for the new List4 to be out today. Ivo is trying hard to bridge the gap for any lower IGG ID that could have erroneously missed earlier to be added to this list. Thanks.

[Gaurav]

Hi @imdevu, I see that from the latest update that the 1320 batch(i.e. 1384) will be shipped on 22 May as opposed to 18th mentioned in the Latest News Updates post. I hope my assumption is correct.

@Philips_Support_N

NEWS

• 1200 new devices will be ready for inspection next Monday
• 1624 + 1200 pieces batch: EU ship on the 18th, rest of the world: 16th
• 1320 batch: will ship on the 22nd

Could you or @IvoGrijt please update the same before someone comes running blaming you guys with lies again And thanks for all the hard work and updates. !! Cheers !!

week 20	1384	May 12	May 18	May 20	QC passed. Packaging in progress.
week 21	1200	May 18	May 22	May 25

[imdevu]

Thank @Gaurav! Good catch…
Looks like I was too drowsy last night when I made the update. I have updated it now.

[Pierre_Pang]

Hi @Philips_Support_N & @IvoGrijt,

My backerkit# is 16205707, my number is in list 3 and I’m from HK. However, I still don’t receive any tracking info, is this normal? Anything I should do?

Thanks,

[Sam_Moko]

Hi,

I am curious to know if my ID 12 250 has been left out ‘‘unfairly’’ or is it scheduled for upcoming delivery?

Thx and keep up the good work.

[imdevu]

Hi @Sam_Moko, Please wait for the new List4 to be out Thanks.

[Vin]

Hi Pierre, please note, that you should receive tracking info once the batch is shipped. You can check the News section on the top. There is a summary table with numbers and dates.

Cheers,

[Philips_Support_N]

Hi everyone.
We will receive the tracking numbers today

[blagerweij]

Can you also update the Excel list for Shipment 3 and 4, so we know which Indiegogo contribution numbers will be included ? Please also include the country for each contribution id. Thanks.

[Rino2]

Do you mean the ROW 16th batch???