I reached out to @Philips_Support_N several times over multiple threads and in personal message as well but did not receive any response.
I was on list 1. Contribution id 1107. Saudi Arabia.
We are nearing the shipment of all backers but still I have not heard of any plan or way forward of shipping for me ( a very early backer).
I want to know what exactly is going on there? How long do I need to wait? This was supposed to be on the 11th April flight but now it has been more than 1 month. How much more time is required to find a solution for Saudi Arabia?
Hi All,
We had a long discussion with our forwarder this week on why he wasn’t shipping to a few countries. He claimed that there was a great risk of product being lost in certain countries due to the covid19 situation. Saudi Arabia is on his list. We don’t agree, so we accepted to take the financial risk if units are lost and told him to ship now. We are waiting for their feedback.
Steve
Hi Franco, Yes, Peru is on the list. We’ve told our forwarder we will accept risk of loss and aksed to ship to you now. But he hasn’t confirmed yet.
Steve
Hi philips,
You called me about a week ago and you told me that the projector intended to reach me from dhl for some reason got stuck in HK. You said that the tracking number I received on April 15, 20 is no longer valid and will receive a new number, two days later we corresponded and told me that there is no need to worry about a few hours and go into the new list. To date, I have not received a new tracking number and I am not on the list either
The upcoming flight on 18.5.20 I do not want to miss it. Please look into how to advance the matter
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
Please answer.
Tnx
Hi,
Below are the updated details…
My Contribution ID is 6335
My backer id is #15591356
I have not received any tracking details yet. Please look into this.
Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
I write to you for almost 10 days in almost every group and by email,
? why you don’t respond
. I deserve to know what’s going on
Please answer
Yaniv
Hi - I don’t know anything about ‘lists’ but here is a copy of the email sent to me on 14/4/20 saying my projector was going to be delivered by a local courier but for some reason it went back to your warehouse
"Hello,
Can you please confirm your delivery address and phone number ?
The forwarder tried to delivered the package but without success, your PicoPix Max is now coming back to our warehouse, we could organize a new shipment once we received it
Cheers
Philips Projection
PROJECTOR/FAX/STB Philips Consumer Care
