First time poster after been eagerly awaiting my projector since mid 2019…
I have finally received my DHL tracking code in backerkit about 10 days ago, which is displayed as DHL – CRXXXXXXXXXDE (the X being a number). Can anyone help me out on how to use this type of code on the DHL website as I get an incorrect/unfound code regardless of copy/pasting the entire thing, leaving out the DHL - part, leaving out CR, leaving out DE, leaving out both CR and DE.
This could really be a bit more clear… it has been like this since May 18th as my projector was in the latest batch. Was so glad to finally see a tracking code only to find out that it doesn’t seem to lead anywhere…
When I click the hyperlink connected to this tracker combination I just go to a blank DHL screen where I need to fill in the tracking number by the way.
EDIT: alright I found the Philips answer earlier on. Look I can somewhat understand that a clusterbleep of bad luck caused most of the delays, but it would have at least been fair to communicate more clearly and actually mention BEFORE all of this happened that the tracking code we were going to receive in backerkit was only going to become active ANOTHER multiple weeks later. You don’t do damage control by making things less clear. Manage expectations of customers properly and they really won’t mind having to wait a bit longer as long as things are transparent.
The Philips poster literally says that in the past it took another X weeks so there was absolutely no reason to leave that information out in the general info post.
Hi,
I was checking my DHL tracking status every day, it was stuck on the first status (the data was passed electronically…) and today (after 9 days) I enter my tracking number and
CR012345678DE
Sorry, your tracking attempt was not successful. Please check your tracking number.
It suddenly stopped recognizing my number.
What happened here??
Hi Maarten,
I was also in the latest batch…
My number was working just few days ago.
Now it stopped and not showing nothing.
Perhaps there are some issues (which we don’t know)
Found a post by Philips in the above posts about it. Apparently they did not bother mentioning until now that the code will not be active until estimated ™ 2nd week of June…
They also knew about this beforehand as the Philips poster clearly mentions that this was the amount of time it during in earlier deliveries.
Can go through the below section in the News link on the top right corner, however I believe that this time the delays will not be this long as previous cycles:
Delays in tracking explained
Also can you try this page with your tracking numbers:
If you get a DHL tracking number above, for tracking, copy the number only NOT the “DHL-” part and try it on this website --> Private Customers
This usually happens when the DHL site is down. If you are from Europe, you try this page with your tracking numbers:
If you get a DHL tracking number above, for tracking, copy the number only NOT the “DHL-” part and try it on this website → DHL Europe Tracking Link
thank you
The search for my tracking number worked!
(the …PrivateKunden URL)
(Of course the latest status didn’t change since the 18th but…)
_
Mo, 18.05.2020, 07:50
The instruction data for this shipment have been provided by the sender to DHL electronically_
Orange boxes: Philips Projection Blue Boxes: Interim Forwarder Purple Boxes: Final Shipping company
Even though the tracking label is generated and made available as soon as it is Sorted and labeled by forwarder, the tracking details become active only once it reaches the final shipper.
The final shipper will say they have not received the packages because technically they have not received it.
Currently there is a information gap with the Interim forwarder where the team is facing challenges in getting the right updates from them
Some tracking numbers are getting updated as they are being received.
Glad to hear that, unfortunately there is nothing you can do but wait for it to reach Germany warehouse.
Go through the Delays in tracking explained section in the News link on the top right corner. It will give you an idea on how long it took to Germany in the last 2 cycles.
I’m not sure what happened to the one scheduled for 22nd. Don’t know if I’m supposes to receive a tracking or not. I’m OK with waiting, just want to know if there is a problem or not. I’m 16708. Can someone assist with this?
What i understand is that the forwarder has not provided the labels to Philips yet and which is why we don’t have a tracking number. Also they are not currently responding so there is no timeline when this will be updated.
No worries, I have no doubt I’ll get it, I was almost the last one to buy the perk (when the ads started showing ) Whoever managed the Facebook ad campaign should get a raise, i was shown the ad exactly when I was looking for a portable projector
I was joking but I will literally be the last one 
) Whoever managed the Facebook ad campaign should get a raise, i was shown the ad exactly when I was looking for a portable projector 