@IvoGrijt can you update the table in news section plz? Itās unclear about if amy/Laurent batch has been sent (still āexpected shipping between 6 and 10thā)
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can someone tell me if the following tracking number is now live:
CR071952455DE
And which service should I contact to request delivery address change, German or UK? Will they be able to identify the package at this stage using this number?
I am ok to pay for forwarding to the new address. Do they need confirmation that this new address is ok from the sender? Can you do that for me on your end?
Thank you
M
Did you try any of those? Works for German DHL Track & Trace
Looks like a recycled tracking number ,but yours was created on the same as mine 31.05 and there arenāt any new updates. It is expected to start moving on Monday, same as mine.
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As soon as it goes live, you contact DHL in the UK.
If you canāt arrange it with them then, let us know ASAP.
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Did you get a tracking label? If so, it was sent. If not, then it wasnāt. Thatās what Iām operating on based on what Iāve been told by the forwarders.
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The problem was that our regular forwarders were told (by DHL? 
) that Saudi Arabia didnāt have service or canāt take batteries.
(Snapshot from actual exceptions list sent to us weeks ago)
So we then went to another forwarder, which probably charged more but was more aware than you all may think of how things now work cargo-wise in the region, because they circumvented the import issue by flying it to Bahrein instead apparently and probably just drive it over like @kmak123 suggested.
I think youāre still stuck thinking about how things used to work in the pre-COVID-19 pandemic cargo shipping world. The forwarders just tell DHL where they want to ship to, and DHL tells them what they know they can do at this moment in time, regardless of what they used to be able to do in the past. Whether you feel itās illogical doesnāt matter if customs and borders are closed for certain goods from certain places. It could very well be that they allow the same goods to enter from Bahrain but not from China or Hong Kong.
In any case, rather than focus and dwell on how the unit shouldāve gotten to you however Iād suggest you look at the positive side, which is that a way was found and that your wait is almost over. 
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You could be right, we (PhilipsNono) were apparently misinformed by them, or we misunderstood, or they had the intention of having this done but them didnāt follow through on their promise. As I explained in the update I gave on the 28th of May not much had actually happened. The question and answer youāre pointing to is from the 18th of May, before I gave that update. So any conclusions or points you may want to raise I feel were already addressed in my update of the 28th of May.
Yes, what PhilipsNono said was incorrect, but it was based on what they had told him had & would happen around the 16th-20th of May. But as I shared with you on the 28th, we learned after we sent our representative to talk to them that they had not in fact actioned on the goods as was promised. That was unfortunate but I personally shared with you all what happened and what we were now told would happen going forward.
I hope this eases your quest for transparency and truth.
Ivo
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@IvoGrijt, or whoever,
My Picopix is still not delivered. I was part of the Betty batch shipment last May 18. Status is the same as of June 3! No delivery attempt (Iām home the whole time) and I didnāt even choose a packstation! I have already contacted DHL 4x for the past week, latest this afternoon. They confirmed that tracking number is under my name and address. As of earlier, they said to contact the seller as they also cannot track it!!
Please note that this was handled by Vigo Logistics GmbH!
My contribution ID: 15917. Iām really frustrated since Iāll be moving out of my current residence soon.
I had no communication from DHL as of yet. So no tracking label
I will, I hope they can forward to France, I am happy to pay extra but they might need the sender to OK it, otherwise they would be taking instructions from someone who could just have the tracking number by mistake.
no it just says whatever it was it was delivered on the 19.05 and that instruction was created on 31.05
I just hope that we will see a movement on monday, because tomorrow it will be 2 weeks since we got the tracking number.
I know im being petty, but itās Tuesday now ? 10 days to reach germany, and then another 6 days to become actually active ? that is AliExpress level of slowness 
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I hear you but weāre in the middle of a global pandemic. The modern world has never seen anything like this so of course every process is taking a hit and things are not like normal. I ordered something off of AliExpress recently and got it three months later. Should be just a little more time now that production is done. Be patient. I hope and pray itās worth the wait and that we can all enjoy our devices 
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I donāt have access to the Indiegogo platform, I think PhilipsNono posted that, either based on information he got but I didnāt, or because heās making sure to leave some room for delays in scanning or whatever, so our heads arenāt bitten of the moment the clock turns to Monday the 15th.
This is purely the responsibility of the local DHL Branch.
Thereās nothing Screeneo or Ivo can do about it now. You have to contact DHL. According to the screen shot you attached here, the package is in your homecountry, in the hands of DHL and right now is a pure DHL logistic problem how, when and where it gets delivered.
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The thing is I have already contacted DHL 4x as mentioned and they said to contact the shipper of the package! From the things Iāve read here, Iāve seen that there are issues with this Vigo Logistics Company who handled this shipping! Thatās why Iām asking for help from them as they have contact with this logistics company!
Note that Iāve ordered a lot of items for the past week and DHL was able to deliver it to my address without problem.
Before you say it, DHL is not completely blameless here having no knowledge of the location of the package that is already in their system but it would help if authorities here can also bring light to the issue since they have contact with the logistics company!
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Please send me a PM with what you want me to pass on @jadd
We unfortunately donāt have direct contact with the German partners of the forwarder in China, and are not allowed to get in touch with them directly, so Iāll have to pass the request on via via.
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