General info about shipment and manufacturing

Hi Philips Team,

I’ve already raised 2 tickets for my issue (#24136 & #25038), but I’m not getting much luck there & so I thought I’d post here as well, if I may.

Here’s a quick summary of my situation:

(1) I’m backer #17029 (Oct. 2019), and I’ve received my PPM on June 19.
(2) I’ve immediately raised a ticket because my PPM was exhibiting the vertical colour alignment issue which is well documented here.
(3) On June 30, Philips Support acknowledged that it was a defective unit, so I sent back the device & it arrived in HK on Jul. 17.
(4) Since then, I haven’t heard back much and am left wondering what kind of lead time I should expect to get my replacement unit.

Until now, I’ve refrained from clogging up the forum with my own, personal issue. But given the above situation, I felt the need to raise the flag and ask for help from IvoG & the rest of the Philips team.

Thank you so much for looking into my case,

Loïc T.