Dear @IvoGrijt many thanks for your summary,
I may have missed the information but we didn’t had any update on the flight planned for a pickup on 11th April.
If you could have an update (confirmation of flight) could be nice.
Many thanks for your support/
Kind regards
https://www.dhl.de/de/privatkunden.html?piececode=00340434298892052065
Same Problem here for Germany
I guess it hasn’t reached Germany yet 
long wait still… We almost there
The flight left Hong Kong on 12th April, see here. The reason the tracking code doesn’t show any progress yet is explained here:
Like PhilipsNono, Sebastian, The Summary Thread, and I explained a few times already, it could take up to 12 days before your tracking labels become active.
Also, like I’ve said often before, if it’s not posted on the forum by Philips staff then I have just as much lack of knowledge as everybody else, for I do not work for Philips nor do I (or any other moderators) get briefed separately. That would be great if we were, cause then we could give out replies and information so PhilipsNono can concentrate on the actual questions and issues he has to handle to get us out perks as soon and swiftly as possible, from manufacture to shipment.
So please be patient Angad, Ramzi, Daniel, and others still waiting for their tracking label or news of shipment.
If ever I get some info that hasn’t been shared yet and I’m allowed to share it, everyone will be informed.
Thanks for the clarification
2815, from Switzerland. Waiting.
Slightly pissed, no happy customer.
i am from israel and my backer kit is on shipped …
what is going on ??
@IvoGrijt @Philips_Support_N
Did you get a tracking number?
Hey there,
So if my Backerkit status is “Your order has shipped”.
The DHL tracking only update goes “April, 10 2020 * 13:30 Local time | The instruction data for this shipment have been provided by the sender to DHL electronically”
And DHL customer service tells me “yeah, we got your address, we just never received the package”
that’s normal and the projector is simply on its way to the DHL warehouse, right?
yes we talk about in a private message,
its still not working but i got 1
yes, it is normal.
Hey…im in no hurry.just wanted a ballpark idae of a month for delivery to the u.s .in fact I’m hoping it’s delivered when most of its silly problems are sorted out
Do you have your tracking number ? I received mine in Backer Kit 15th of April, but not working at this time. I’m in Geneva.
Any news about shipping to Canada order? The longer we wait the better the tech out there. The whole reason for this was to get a system at a sale price. Now Epson are selling almost the same quality at same price. Can you justify holding to our money and not sending out promise product? I really don’t mind getting a refund and purchasing a different system.
Yes
DHL does not recognize tracking number. Is that normal? Backerkit says shipped April 15th.
I just got a tracking link!!!
Same here. No new since 10 April.
AFter so many months, probably we have to accept that we have all lost our money.
Philips, never again!
Yeah welcome to the thousands members club
