We still love you 
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A post was merged into an existing topic: Individual status update requests
Finally I got the projector!
Hi there, first post here, I’ve been following the discussion since January. In relation to the ‘Blank’ backers, I haven’t received a Backerkit email yet… I went to the link for the survey several times and entered my email address, but I get an error message saying that the project has found a survey for me but hasn’t sent it yet… Please see below. Has anyone any idea? I’m from Ireland so I presume I’m one of the 3 ‘Blank’ backers. Could you kindly let me know how I can get the survey please?
I appreciate I am probably one of the last to purchase with a backer number of 21201, grateful for any help you can offer. Thanks.
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Looking forward to your review.
where are you from? backer ID? and please do let us know your first impressions. backer id #3898 from UK still waiting 
Is there any idea about when you will be able to ship to china? From what I understand there are no issues shipping to china. Backer #10694
I had exactly the same. I didn’t get an answer on this forum, but I got a reply on my email and the survey within 24 hours. So I would send an email to support@screeneo.com if I were you.
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Hi I just got mine. I want to return it.
@Philips_Support_T @Philips_Support_N
What is then return process.
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Hello @Philips_Support_T, my dhl status is stuck since 10th of April on
“The instruction data for this shipment have been provided by the sender to DHL electronically”
Thanks!
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Guys,
We have a meeting with our factory this afternoon to check what will be the quantity for this week.
We will keep you posted!
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What about the ones stuck with DHL since the 10th
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I just asked our forwarder
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Thank you for that 
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Hi Nono. Could you also provide an update on solutions to the “problem countries” (South Africa in my case). Thanks
You ignored my question again. I just received my projector and I want to return it. What is the process.
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I don’t ignore: there is a procedure for that, noted in the FAQ.
Please follow it and send an email to our support team.
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Thank you. Please keep us posted on what DHL will reply for the shipment from the 10th!
They are in a meeting for the moment. Our forwarder will check later. As soon as I have the answer, I’ll tell you
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Hi, I would like to know when the shipping to holland starts. Kind regards, David.