General info about shipment and manufacturing

Hi guys, I’m waiting patiently, but even my patience has a limit, so could you please tell me - when I can expect at least an email with tracking number, and at most - when PPM? My Contribution ID is 13510 (it is in list 3 and earlier you say that traking number will be sent 22 May) @Philips_Support_N @IvoGrijt

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Dear all,
We finished the production for all the PicoPix Max as expected.
The last batch is being QC today
We are waiting for the remaining tracking numbers.

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Congratulations.
But again you ignore a all of our questions and
requests.

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dude, chill

Thanks Nono… Please can you confirm whether the 22 May 2020 shipment took place?

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@Philips_Support_N how can Piotr’s device have been shipped from Hong Kong on Saturday when our devices were supposedly on the same flight on the 18th (mine was already meant to be sent out on the 10th) and my tracking number still just says that DHL has received the shipping instructions electronically… What is happening, did all of the EU list 3 devices get shipped on the 18th?

Im chilled as ice.
Just asking for answers :slightly_smiling_face:

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Congrats…it’s almost over now.
Now required is a realistic despatch and tracking and delivery schedule .
Then will come the after sales…
Cheers

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Hello @Philips_Support_N,

I am in list 3 (indiegogo 6121 - backerkit 15591512) but I haven’t received any tracking number yet.

Could you please confirm if you’ve sent through DHL all parcels or also used different companies? If only DHL, do you know if there will still be any issues for some destinations due to COVID-19?

Thanks,

Jon

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Man if you guys haven’t moved what will happen to us… July I guess

Wow! That’s promising!
I’m in Ireland too and I’m still using the tracking number first provided, which hasn’t moved since shipping.
Hope mine is in the same situation as yours.

Cheers!

A post was split to a new topic: Returned to sender

Really professional… in ignoring all shipping questions.

Can you explain this? This should have been shipped on the 16th of May. Seems the shipment never happened. Can you comment on that?

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Hey, @Philips_Support_N @IvoGrijt @imdevu

Any update on shipping to Romania? I’ve been quietly and patiently waiting but i’m still out of every list.

Indiegogo ID = 21357
Backer ID = 16945677

Thanks

I got an email said my ppm has been shipped last Friday, And have a tracking number & link to Kerry Express, but the Kerry wesite said “No such Order” for the tracking number.

Same issue for me as well.

Product was supposed to have shipped on May 22nd and if the product was already in Hong Kong (and I’m located in Hong Kong), how come I haven’t received it yet?

Hello
In list 3 my contrinution ID is line 5451. I assume equipment is produced and QC passed, can this be confirmed?
Any estimate shipping date?
I did not see any update in email inbox and in indigogo the item does not flag as shipped.
Thanks for the update
Regards

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These questions will be answer probably Wednesday or Thursday with very common answer Like there was some issues we sort or on on after they upload the new list if they want then. Will disappearing again till next weeks . And that’s what happened in the past. Philips great service! Need to be patient.

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Brilliant thanks for that, I’ve just signed up for shipment info:)

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Buna! Eu am id-ul indiegogo 18742 si sunt pe cea mai recenta lista, dar nu cea care a fost expediata, sau trebuia sa fie pe 22 mai, ci pe urmatoarea, pentru care astept si eu detalii legate de cand va fi trimisa… Inca putina rabdare si le trimit ei pe toate. O zi buna!