asked support to change their shipping address and
got a tracking number
to check their shipping address on the DHL tracking-site. In my case, the support confirmed my address change back in January and I could see the correct address in Backerkit. However, they have now labeled my package to the old address where I can no longer take the delivery. I will have to redirect it to a DHL store in my old town and then drive there to pick it up. Maybe this helps someone to avoid their package to being returned to Philips.
Hey guys, I donāt know what to do.
I was happy to discover my backing number was on the list last week, and I was able to get a tracking number. Iām based in Switzerland.
The problem is that tracking link goes to KERRY EXPRESS Hong Kong Delivery website, and it says my package was " Successfully delivered" on the 22ndā¦ Which is not trueā¦ After a couple of āunsuccessful delivery because they couldnāt reach me by phoneāā¦ which is also not true because i didnāt get any callā¦
So who should I call to know where my package is now? Screeneo? Backerkit? Philipps? Kerry Express in HK? DHL?
Thereās currently a common issue of people receiving completely wrong tracking numbers, reported by multiple people so I assume Philips is rechecking them right now.
I donāt know if itās an issue or notā¦ using my tracking number I see what other people already reported ā¦ < The instruction data for this shipment have been provided by the sender to DHL electronically 18. Maggio 2020 07:50 Ora locale | ITā¦> but this is not the problemā¦
The problem is that my address is limited to my name, zip code, city ā¦ but there is no street name and numberā¦ How Can I be sure they have the right address???
I received the āYour order for Philips PicoPix Max - 1080p Full HD Pico Projector has a tracking number!ā message 7 days ago (18th May) but the item as never been delivered to DHL. The message on the DHL traking site is:
The instruction data for this shipment have been provided by the sender to DHL electronically
May, 18 2020 07:50 Local time | PT
Contacted DHL who clarified that the projector has never been delivered to DHL.
I see that 25-05-2020 14:06 Local time | The recipient has selected a Packstation as the new delivery address.
And unfortunately it has happened that the address change wasnāt carried through to the files we work with. It would be easier if the instructions for the forwarder came straight out of a database, but unfortunately some of it all still uses static spreadsheets.
Contribution ID #485 from Norway. My contribution from the 20th of August 2019. I finally got my Picomax today delivered Patience is the best medicine.
I am from Denmark, and like many other in this thread i got a tracking number on the 18th of may.
It is only possible to track it on the German DHL site (not the global), and it says āOrder data transmitted electronically.ā
Do i have a wrong tracking number? I saw a guy who had a projector on the same flight as mine, and recieved it today.
I would like to have some clarification on what is happening! My Contribution ID is 15399.
@rursache You will definitely be part of the list being declared this week. That list should cover all remaining backers.
@CeciliaMedeossi
All PPMs are now produced. For people on the list Phillips Projection has a QC approved unit. Youāll have to wait a bit for the shipping information. Please go through this post:
@others:
We are still waiting on the official word on the shipments.
@All: Who have a tracking number with comments:
The instruction data for this shipment have been provided by the sender to DHL electronically or Shipment information received
Please be patient, it takes time. Go through the News section on the top right. Read the section: Delays in tracking explained
Calling DHL or posting here will not get you anywhere new.
Hello
I saw the file in fact it says that the shipping of my equipment is TBD, I asked if there are updates.
Thanks for your update imdevu but does not answer the question.
so my question remains
Patience is the best medicine.