Not sure if this was a question or statement.
This is normal please read the news section for more details.
Essentially tracking won’t be available till it reaches the forwarders hub city in your region.
2 Likes
PPL say wait for 48hrs
1 Like
Does it mean that the incorrect tracking numbers from 22nd May have been updated and sorted out? Still didn’t receive an updated one …
1 Like
Takes around 48 hrs I guess
Just randomly got a call from a delivery guy today asking if I was home and I said yes. Thought it was weird because I haven’t ordered anything recently and I haven’t received any backertkit update with tracking number or anything. Was pleasantly surprised when I answered the door to see that my PPM had arrived!! Thanks to all moderators and philips team for your hard work @IvoGrijt @Philips_Support_N. And to all other backers still waiting, just a little longer now!
16 Likes
That’s good news. But where u from or which region?
mainland china
1 Like
U deserve it first…so close n u were yet so far …enjoy
@Philips_Support_N, @Philips_Support_N, @IvoGrijt
Please help to check when will be my pico max shipped?
My Indiegogo contribution number is 12039 and from Singapore. I’ve check through all your latest list but I cannot find my number inside. I paid the projector in mid of November 2019.
You may want to check your Indiegogo contribution number. I backed at the end of Oct 2019 and my number is already in the 16xxx range. So if you backed later, your number can’t be earlier than mine
2 Likes
Same here. I haven’t received any update on my wrong tracking number yet. BackerKit still shows the Kerry Express one (I’m in Italy). I know I need to wait patiently… I just want to be sure nothing goes wrong with my package.
Backer ID 6,690th from Latvia.
I am still not on any of the published lists.
Could you, please, inform when I am going to recieve the device?
Kristine Briede
1 Like
Kerry Express for Italy???.. I’m in Italy too but mine is Vigo Logistics Management GmbH… strange (on DHL.de)
1 Like
@Briede @Dwenz99
This campaign issues you a multitude of ID’s and numbers from different platforms, each with different meaning or uses. To properly understand all these ID’s and numbers and find out where to find them, please read this explanation: Demystifing Numbers (Indiegogo, Backerkit etc.)
Find your IGG ID and then search on the news section on the top right of the screen.
@Francoiky
Not all tracking numbers have been updated from List3. You should get an update shortly. Wait to hear from Nono once they upload a big batch. 
1 Like
Hi,
I hope Philips can help me. I bought PicoMax on the 5th of September, 2019 (on my birthday 
) and it has not been shipped still.
My Backer ID - 15591338, I can’t find it in any of the lists I saw here.
It would be nice to get the projector at least by my next birthday. Or a refund would be also nice. Thank you!
1 Like
You are checking a wrong number, lists contain contribution id, not backer id. After you find it ,read the blue box at the top to find your question there.
1 Like
@snoozee, @Philips_Support_N, @Philips_Support_N, @IvoGrijt my mistake on the contribution period. I check again on Indiegogo and my contribution ID12039, contribution on 25-September-2019.
It’s too quiet in here now…
Possible to post the initial setup video while we wait ?
And somewhere hidden in these posts the do’s and the don’ts
ivoG found it on YouTube
/////If psbl anyone cd u give me the do’s and the don’ts on initial setup(like not updating Netflix ),focus ,keystone etc//////
Cheers
1 Like
Which country?
We have received confirmation this morning from our colleagues in China that they have found an alternative shipping method for all Brazilian and the remaining Saudi Arabian backers. The shipments will begin today.
6 Likes