I have contacted DHL AU, and they have not received any shipment from you guys in contrary to what PhilipsNono suggested on 26/3, when they have assured me that the batch is shipped from the warehouse to HK. I am in the Missing AUS 2nd Batch (there are only 10 of us).
Could you please follow up on this case for me? Where is my item now? and when exactly will it be shipped? Please let me know, I have contacted your staff also at Hello@picopix.com, but I have yet to receive a response since last week.
Itās okay if there are delays, but I need to know at least that my item is indeed on the shipping list, and also since it has missed the shipping date Philipsnono suggested, when exactly will this batch be planned to be shipped?
I know I post quite frequently, and I understand there are delays, but my item is meant to be shipped around 2 weeks ago, and I am not getting any response.
Hi @Philips_Support_N just looking for an update for UK deliveries? Also could you please check if Iām included in the batch? Iām backerID : 15588361
The information in that unlisted post only applies to those that fall in the topicās title category: Those waiting for replacement units. They most likely have been watching or tracking that topic and therefore will still see it despite it being unlisted.
People waiting on their first unit do not need to provide the requested info.
@Philips_Support_N, @IvoGrijt, Please can we sort out changing addresses, if PPMs go to the wrong country thatās just going to be more disappointment and more headaches for all involved. Youāre able to respond to other peopleās queries on here, so please do with mine.
Iāve been really polite multiple times now and itās getting me nowhere
What do you mean in the plane? u mean at customs?
Im sorry but you have personally informed me that the item was shipped last week. which means the item is already in the plane - flying towards its destination, not being stuck in a warehouse, that is called shipping, which you have already told me LAST WEEK. I have emails from your staff where they confirmed the shipping taking place. So they ā¦ lied? why?
again i understand there are delays, but i cannot tolerate LIES. I have contacted Hello@picopix.com where they have confirmed me the shipping taking place, and just now the screeneo staff told me, it did not take place. This is very unprofessional. is there someone i can speak to about this?
Guys, Philips, Picopix, here or by email: we are the same people.
our forwarder told me that the shipment has been done. Itās on DHL side and DHL is waiting for the flight to be booked. So yes we shipped it. Itās now on DHL side.
Iām little bit tiring because no news since last november. We saw some backers received item but we donāt have the full view per country !! What is exactly the situation My order is Order #11609847 and Iām waiting for this device to be shipped in France ! When Philips Teams can provide more precision ?
COVID is a good reason to delay some shipment but not to not provide information !
Concerning our team answering by email: we had only 1 guy last week due to some holidays. We had 300 emails to answer today and catching up. Still 115 to answer.
on the 26 March, it is stated that my item is shipped and my tracking number is ready. I have waited 4 days, and I contacted the DHL staff whom inform me that the shipping did not take place as they still donāt have the item. Now i repeat, i understand delays, but this is more than that, this is very poor communications and simply misleading.
So, to my understanding. from the 16 March to 30 March, my item is still at the warehouse and NOT SHIPPED.
This is an email from 18 March stating that it will be shipped that week, which was 2 weeks ago.
OK @Philips_Support_N, so what u meant is you have shipped to your forwarder, not shipped to the deliverers. I understand. confusing, but understandable. Then to avoid this confusion, please in the next announcement, when you mention shipped, its shipped to forwarders. and then roughly 2 weeks or more waiting period from the forwarders.
@Philips_Support_N: do you have an update on the factories in China, about their manpower for your lines, about the production capacity, QC levels, amount of units planned and actually produced, etc. ?
A post with lots of info that I can quote in the news summary would be great!
It is NOT on the DHL side yet, i have just contacted them.
Your forwarder has not shipped it out yet. They merely created the label.This is the information they gave me.
What I would like to know is a view of where you are in the shipment. At today I donāt have any idea the situation in France for example. How many people will receive the device before me ? the most system should be to define the situation per country of all bakers.
