Contact ivoG
Maybe week or weeks…
Answering my own comment.
Various messages on this site suggest that my Indiegogo backer number 2606 should have been sent on the 16th/18th flight. Other suggest 22nd.
Messages from Philips suggested that replacements were being handled differently.
So a bit of confusion.
I’m more concerned about the missing information in Backerkit. I’m not asking for a delivery date, but having received a triumphant email from Philips on Wednesday 20th May saying “ Your order for Philips PicoPix Max - 1080p Full HD Pico Projector has a tracking number!”, I’d like to know when the tracking information will be entered into backerkit. I’m not asking for a delivery date, just to be told how I can track it.
Currently, since Wednesday 20th the backerkit delivery has said [DHL – #N/A], which is no help. How can I track when you won’t share the number.
There have been so many delivery and collection issues that I don’t trust that this will “Just work itself out”
When will backerkit be updated
What is the delivery mechanism for replacements? Are replacements being sent separately as was mootid, or do we have to change gears.
Stay safe, and get back to me when you can.
As far as I know, the replacement units will be shipped separately. I’ll try to confirm this in the morning. Backerkit tracking numbers can’t be edited directly (at least not in the interface I’m using) but perhaps can be edited by CSV import, like how we import the numbers once provided by the forwarder.
I’m busy with some Returned to Sender stuff that has a deadline for Wednesday which I need to finish first, but as soon as I’m done with that I’ll circle back and follow up on this thread, please reply as a reminder on Thursday if you haven’t heard back from me yet.
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Hi Ivo - just to let you know that backerkit has now been updated so I have tracking details.
I thought I’d let you know so you don’t waste any time.
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Glad to see some people are getting tracking numbers slowly 
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Having started this post, I must communicate that I received my projector a couple of days ago. All fine with it. Happy that I finally got it.
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I sent my broken unit back via dhl a month ago. I have a new tracking number but it does not work properly. It kind of look like a number has been taken out but no product has yet been shipped. I have emailed the support people but had no response. What going on ?
What’s your ticket number?
Hi, you shipment looks OK, but you need to be patient still.
Your product left HK early July, and you will not see activity on your DHL number for another week or two.
Steve
i also received a freaking defective unit . it doesnt even show anything . a projector that doesnt project is basically a paperweight. how did you go about on getting a replacement? did they cover the tax ?
In the end they were very good, and I think the process is well understood now. I emailed the support desk. A collection was arranged.
Once it arrived back in China, a new item was dispatched. The delivery back to China took about a week. The delivery of the replacement unit took rather longer, but it was at the time of build and delivery issues. I’d expect it to be much faster now.
Hope that helps!
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This is the 6th week since my defective PPM was picked up by DHL in Korea, 5 weeks since Philips in Hong Kong received the defective unit, but still no replacement unit or tracking ID.
Support Ticket #: Request #24369
Backer ID: 15583826
Contribution ID: 16137
Hello,
Due to the red/blue lights while charging my PPM with the supplied charger and cable y have started the replacement process.
Since I filled the form and contacted the team over the email I have not heard anything back. Would you mind sharing and update on the return status?
Ticket ID: 28894
I take that considering the current weather in the area the pick up will be delayed, but would like to have more detail on process, paperwork to be received, should I send back the full box or just the PPM, charger and cable?
Thanks!
[Update] I received a tracking number on August 17th for my replacement unit, but the tracking number is still inactive.
It took 28 days for my original tracking number to become active for my original fullfilment, so I’m guessing this time it will become trackable on the week of Sept. 7th.
That sounds about right…
It’s been 56 days since my defective unit was delivered to Philips.
Today is the 24th day since I received a tracking number for my replacement unit, but it’s still not active. (Sigh)
Support Ticket #: Request #24369
Backer ID: 15583826
Contribution ID: 16137
Region: South Korea
Tracking ID: DHL – 6889341465