Hi philips,
You called me about a week ago and you told me that the projector intended to reach me from dhl for some reason got stuck in HK. You said that the tracking number I received on April 15, 20 is no longer valid and will receive a new number, two days later we corresponded and told me that there is no need to worry about a few hours and go into the new list. To date, I have not received a new tracking number and I am not on the list either
The upcoming flight on 18.5.20 I do not want to miss it. Please look into how to advance the matter
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
Please answer.
Tnx
Hi,
Below are the updated detailsā¦
My Contribution ID is 6335
My backer id is #15591356
I have not received any tracking details yet. Please look into this.
Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
I write to you for almost 10 days in almost every group and by email,
? why you donāt respond
. I deserve to know whatās going on
Please answer
Yaniv
Any update seeing as the next list is being handled and itās not great on DHL to do new ones when the have had liat 1 and 2 for over a month
Hi ā I am no. 4690 ā can you please tell me when I can expect my projector many thanks
Don
which list are you on?
Hi - I donāt know anything about ālistsā but here is a copy of the email sent to me on 14/4/20 saying my projector was going to be delivered by a local courier but for some reason it went back to your warehouse
"Hello,
Can you please confirm your delivery address and phone number ?
The forwarder tried to delivered the package but without success, your PicoPix Max is now coming back to our warehouse, we could organize a new shipment once we received it
Cheers
Philips Projection
PROJECTOR/FAX/STB Philips Consumer Care
can you confirm the country that you are from and Ivo can chase this if you still havent recieved the project.
Hi - my contribution number is 4690 - I am in Australia
regards
Don
Guys I think right now night time in Switzerlandā¦
23d April: got tracking number
nothing happensā¦
14th May: Shipment picked up
15th May: Arrived at Sort Facility HONG KONG - HONG KONG
Since then: SHIPMENT ON HOLD!!!
Wellā¦ Iāll may get itā¦ one dayā¦ but Iām not holding my breathā¦ 
My backer id 15589096 is in list 2, but no Tracking Labels in my Backerkit , Anything is wrong ?
Any update from the forwarder?
1 Like
not yetā¦
The the orders lost or just not scanned? Like did the arrive at DHL?
I have asked a few times for help on the main shipping post but keep getting ignored so figured I would make a post.
All I get it a error message saying please check tracking information.
Please help.
1 Like
Iāve added it to my check-up list Nicole
2 Likes
Thanks, didnt mean to pester. Just worried Iām doing something wrong 
1 Like
Hello,
Just wondering what to do with Tracking details DHL ā CR071938422DE
Should I wait for an update ?
It says I was assigned a tracking number, but those should be 10 digits numbers, which I canāt find.
Thanks in advance !
Mickaƫl