Hi, have you contacted with Kerry Express?
Mine is stuck since May 9th…called Kerry they told me they have not received my projector (because Philips has not shipped my unit to them even though they provided a tracking number)
we are sorry but we don’t work for DHL.
I’m sorry to always say the same thing but when it goes to DHL side, we can’t control what they do or say.
issue are different for each and every tracking number.
So just need to wait to be unblocked. I had exactly the same issue with my shipment, then I waited patiently and it arrived.
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But i was on the same List in the same country…
This company brings me so much frustration. Over a month ago I informed Philips team that they sent the goods to the wrong address. I was told that a new unit would be sent to the right address. After waiting for quite a long time (again) I noticed that the address provided to DHL is still the old and wrong one. I informed the team of that as well and after knocking in every door possible finally received a response: the problem was being dealt with. Unless it wasn’t. The projector (if it really exists, I actually now doubt it) was delievered to the wrong address. SECOND TIME. @Philips_Support_N ignores my PMs and I don’t really know what to do. I’m tired of waiting and want my case handled ASAP or my money back. Also ASAP. Not in another month.
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Can you please advise on my case?
Even though you have updated the record to shipped and given a tracking number, you have not passed on my unit to the forwarder Kerry Express so that they cannot proceed to the delivery.
@IvoGrijt @Philips_Support_N I am from Hong Kong and my Indiegogo ID 10861, Backerit ID 155880088 is on the list 3 which was to be dispatched on May 18th. Has this been dispatched please? I have not received any intimation and even the Backerit account does not show anything. As its HK flights may not be required. Can you please check and update if its actually dispatched? Many thanks
@IvoGrijt @Philips_Support_N
Contributor ID: 13321
Shipping Country: France
Hello,
I received a tracking link which is actually not working.
Also, I tried to modify my shipping address without success…
How can you help with these 2 topics?
Thanks
Hello, just got my tracking number with Kerry logistics,
today
its KECT00209520 to Barcelona Spain,
and it says that it is already delivered ???
so who got my projector and who paid vat at the door?
Thank you
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Same exact situation here (I’m from Italy).
I’ve received my email yesterday: it says “delivered on 16/05” but the projector is yet to be seen.
@IvoGrijt @Philips_Support_N @Philips_Support_N
Would anyone help to advise on this case?
Many thanks.
Received a tracking number on the 17th that was stating that DHL didn’t receive the package from Phillips yet.
Starting today DHL tracking started saying that the numbers does not even exist, before going agin to “instructions data have been provided electronically”
Can you please advise ?
Thanks
You need to just wait. That’s how shity DHL system is. It will start working when it arrives to your country.
You receive your tracking code when the consolidated shipments leave HK for your country. But the tracking code isn’t active in the beginning. When the consolidated shipment arrives in your country and Kerry Express breaks out the shipment to each individual backer, then your tracking number becomes active. Two weeks seems like a long time for a shipment from HK to Thailand, however maybe things are slowed down due to covid19?
Steve
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Hi Steve, just to clarify, it is not a shipment from HK to Thailand, I am located in HK as well so this is a local delivery within HK.
I have contacted Kerry Express and their feedback is that your warehouse has not passed on my unit to them therefore there is nothing for them to deliver to me. Meaning that despite there is a tracking number generated, you have missed to dispatch my unit from your warehouse.
Can you please help to follow up with your warehouse and Kerry Express? Kerry Express should have also communicated the case with you with more detailed information.
For your easier reference, the concerned tracking number is KECT00184265.
Thanks,
Steven