The point I was trying to make, and echoes what was said by Sirolf, is that Philips/Screeneo cannot simply now say that it is not their fault, because of the marketing that was done with the kodi logo prominently displayed, with information in the explanation that it “runs all your favorite apps like kodi”, and additionally via direct discussion with the project team where they confirmed kodi would run seamlessly like it does on all my other devices.
To make this level of marketing and promise would suggest that you know for sure it works, and that it was tested to prove as much, in order to be able to make such claims.
To use your example. If i had a problem with whatsapp on my iphone, and on the iphone product page it had a logo of whatsapp shown as a major functioning app, and in the iphone product information it stated that whatsapp will work on the iphone, and then during a conversation with the iphone development team the iphone team member confirmed to me directly that whatsapp will definitely work with the iphone, and then after this I received the iphone and whatsaspp did not work, i would ABSOLUTELY talk with Apple to complain about the false information and incorrect claims they made about their product that influenced me to purchase their product.
If this was an app that was not specifically highlighted and mentioned in your marketing and confirmed via direct chat with your team, I could understand. But in this case, what you are saying is unacceptable.
I really hope you solve this issue and get kodi working whether that be with close cooperation with kodi or rockchip or anything else, because for me (and many others) this will be the end of the line if this functionality is not available. Even though i was very disappointed with the false advertising of automatic horizontal keystone on HDMI sources, and bluetooth connection to speaker with HDMI sources, I thought to myself that at least i can use this device with my home network and play my media via kodi.
If this is not the case anymore, the 3 main features that convinced me to buy this product will have turned out to be irresponsible false advertising, and would force me to request a refund in addition to not being able to trust philps as a brand anymore.
Its a real shame.
And its disappointing when there are issues and backers highlight them to you, you make excuses and say that you cannot be responsible for other suppliers. But if that is the case, you should be responsible and not make claims and promises in the first place regarding this functionality, that convinces people to buy/support your product.
A company has to be accountable for the specific claims it makes.
I will keep my fingers crossed that this gets sorted, my projector has not been sent yet, and I hope this issue is sorted soon after CNY.