Launcher 1.8.1 in boot loop

After I struggling in the black screen spamming the mouse button near the invisible cogwheel area for an hour, I finally hit the spot and solved the problem with your solution. Thanks dude. You are a life saver!

For those only seeing black screen, hope is actually there. You will need a lot of patient and luck to get through it.

Same here, only the flashing 3 dotted-lines…
@Philips_Support_N @Philips_Support_P

it’s working! thanks Yamoya!

anyone has a picture of the launcher settings cogwheel location, that would help as I don’t remember where it as sitting.

I have the same problem! Is there anyone from Philips who can solve this issue?

Hello all, apologies for this. We are not sure why this update has affected so many users, but have removed the update now.

If you are affected, currently the only way to solve is to do a factory reset as described here.

We have not been able to reproduce the issue, but believe it may be because the base system was not updated to the latest version before the updated launcher was installed.

If you could tell us which version of the system software you have, that would help us in isolating the problem. Once again apologies and I hope no one further is affected by this bug. We are also looking for any possible solution without having to do a factory reset.

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I had installed 1.2.7 before doing the update.

Set the new launcher just after the last update of the firmware

Hi - same problem here with black screen and tiny lines and dots icon. Can you explain what you mean by ‘spamming’ the mouse button? Do you mean hovering with it? And is it the airmote mouse circle you mean by the mouse button?

Has been running on latest 1.2.7 since 2 weeks ago without problem. After that, there was another successful launcher update before the problematic 1.8.1 but I don’t remember the previous version number. Hope this info help

Yes, hover the airmote mouse circle on the black area where I predict the cogwheel should be in normal case, and keep pressing the button. Like how you find the light switch in ur room in the dark. Lol

Thanks. Now I just have to make airmote work to get the mouse circle - tricky at the best of times - but pressing OK and Vol- and getting the red flashing light is not making airmote work right now

I couldnt reset mine one so I did a cable reset and all good now.

I also have this. Ball dropped on this one, Phillips/Screeneo. :rage:

Are you guys joking ? Isn’t philips name attached to this ? From the day I received the projector I have so many unresolved issues it is bloody frustrating(for a start it was delayed beyond belief still I tolerated it)

  1. Blinking screen(I had put this up a year ago apart from sarcastic replies I dint get any help from the so called pros)

  2. Volume bar stuck to screen if the charge goes down it is up… So have to keep it in charging, what’s the point of portability?

  3. My remote has gone kaput, half the time it doesn’t work… It is not reciving the bluetooth properly and the pointer doesn’t even appear on screen any more.

  4. Now to top all this your mindless update which I did and it put a nail in the coffin

You guys need to seriously either have a helpline which can solve the issues immediately or replace the freaking product. It is a great product in terms of projection quality but that’s about it.

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I did the reset with the pin and its fine now. I had to set up remote wifi and accounts again but it’s all good now.

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just do the pin reset from the link. My remote is actually working right since I did this, it was always buggy before.

Will do

Now there is a prompt for Home Screen Launcher 1.7.10. Is it safe to update? I’m fearful after yesterday’s boo boo with 1.8.1 :confused: