I was one of the unlucky 159 that received a faulty unit (focus broken). It’s been months since that.
I have given you (screeneo) all the info to return the unit, including my consent to give my data to DHL and also given you a specific date to come and pick the unit up.
But that was last week.
This week I sent another email with a new pick up date, but you guys haven’t answered in any form.
It would be nice if I get some direction of some sort. I already sent all these details you mentioned at the top of this forum as well as the ones you mentioned in the newsletter you sent yesterday.
My email is email@example.com, and my current request number is 17836. I live in Sweden.