Yes, sorry I overreacted a bit. It is just a proces that is testing my patience many many times. I will wait again and hope that it will be solved soon. With the corana lockdown it would be a nice companion, but there are bigger issues in the world right now. Lets see what the future will bring.
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I also have to say the postage box didn’t have any padding. How are you supposed to avoid these issues like that? The box didn’t contain any bubble wrap and it was barely 2-3mm cardboard isolating the internal box. Really disappointing packaging prone to damaging during transit
Same issue here, reported to Philips. Seems to a very common issue?
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Around 0.5%.
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@Philips_Support_P I’ve sent a support request but haven’t heard back in two days. Any way to speed this up? I waited for a month for the delivery and over 9 for the product, I don’t mind waiting more but I’d at least like to know that my support query is being looked at.
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It’s the same thing for me. They were quick to point me to this link (Troubleshooting: Projector won't power on / no picture display / shuts down soon after starting), but it’s been radio silence since…
Hi @tzegmott if you’ve already sent your troubleshooting report, it will be checked by an engineer and your replacement will be approved swiftly. But since it’s the weekend now you may have to wait until Monday. If you can send me your ticket # I can try to speed it up.
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Dear Alessandro,
We are sorry to learn you face an issue with our product. We just sent you a Return form in order to arrange the pickup and proceed with the replacement afterwards.
Should you need further assistance, please let us know.
Best regards,
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Dear Tarik,
We are sorry to learn you face an issue with our product. We just sent you a Return form in order to arrange the pickup and proceed with the replacement afterwards.
Should you need further assistance, please let us know.
Best regards,
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Hi, sad to report my PPM is also showing issues with no light from the lamp on startup. Had been working fine since I first received the unit ( about 4 days ) I also managed to apply recent firmware upgrade which looked like a big improvement on fan noise and user interface.
I have unplugged all devices and cables and the unit behaves in the same way as video uploaded by @ViktorM. Unit displays solid blue light, hear fan noise & auto focus noises.
EDIT: have managed to bring lamp back to life. I shook the unit very lightly and pressed the power button, and now we have light projection. I did spot some blurred vertical stripes on display briefly but after a few auto focus operations display appears ok.
Will keep a watch on this issue but fear I need to return unit soon.
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Hello,
Thanks for your message.
As you know, the pandemic situation is strongly impacting business worldwide and also slowing down logistics process, as a consequence it may be some delay to send you shipping labels to arrange the pickup.
Please be ensured we’ll proceed with your request as soon as possible and, in the meantime, we thank you for your patience and understanding.
With our best regards,
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Please contact support with your issue and explain what you’ve seen and what you did try so far. Personally a unit that only works when the stars align is not a functioning unit, so please start a return process ASAP.
Received my pico Max today but no picture is showing up. The fans spin up and the led turns blue but no picture is shown. No matter if connected to the wallplug or running on internat battery.
Am i missing something here or did i got a broken unit?
It looks like the same issue a guy posted on YouTube.
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this does not work for me. The projector is never lighting up.
Have you already done the troubleshooting according to the instructions here? If not, please do that and report your results. If you already have completed that and nothing helped, please contact support either by email support@screeneo.com or via https://support.screeneo.com (top right corner of page). Remember to include your results from the troubleshooting, it will make the whole process smoother.
like i wrote in my first post, leds show the correspondings colors but the led lightsource never turns itself on and is apparently a known manufacturing issue on thoose units. I already wrote support an mail and wait for response. I have no real hopes of a quick turn around since well we are in May already for something that was suppose to be here half a year ago.
Anyways at least i received a broken unit 
some are still waiting to receive anything and with the way 2020 has rode us all a broken promise is a nuisance but not the end of the world.
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You can’t infer current and future results from recent or past results, as we have learned a lot from the road so far, have overcome many issues, including lockdowns and temporary factory closures, shipping nightmares (still struggling with those a bit) and so forth. We are producing them and each unit with an issue leads to the next batches being better. So you might get an even better unit, sooner than the 5-8 month wait so far.
? get a better unit? Every single damn unit should be pristine. We paid pristine money for that and therefore every single unit should be pristine. That the hole production lacks QA left and right is no secret and is actually a sad state.
I don’t care about things that are out of the hands of Screneo, like shipping hassles or global pandemics. But quality of their products is 110% their fault and their responsebility and no one elses. No one forced them to send and not recall faulty units. They let the customer sort this stuff out with is a pretty shitty move.