Thanks, I already went through the checklist as I explained, but here:
Check Power Adapter and USB cable
Are you pressing and holding the power button (on the projector or the remote) for a few seconds? YES
Are you using the supplied power adapter and USB-C cable? YES
Do you see red/blue flashing LED on plugging in the charger? This means the power adapter you’ve connected is not supported. Please use the supplied power adapter. NO. Led is constant blue when on, red when charging, and constant blue when full.
If you’re using the supplied adapter and cable, continue to the next section.
Check battery charge status
Make sure the projector is powered Off. OK
Connect the power adapter to the projector. Make sure you plug it into the right side USB-C port (charging port), not the left side (video port)! OK
Does the LED turn red? If yes, let it charge for 3 hours until the LED turns blue. Then unplug it, and power it on. Does it work? TURNS ON, NO LIGHT EMMITED.
If the LED doesn’t light up at all, check that:
the adapter is receiving power from the wall socket.
do you have another USB-C device? Can the PicoPix adapter charge that device? If not, the adapter may be Faulty. ALREADY CHARGED.
If the LED lights up blue, it means the battery is fully charged. Continue to next section. OK
Check display problems
If your projector can turn on but doesn’t display any picture, check this as you power on the projector:
Do you see the white Philips logo startup screen? NO
if yes, but there is no picture afterwards, check that all cables (HDMI / USB-C) are unplugged. UNPLUGGED
does pressing the home button on the remote or touchpad causes the home screen to appear? NO LIGHT IS EMITTED
does pressing the autofocus button on the remote show the focusing screen? NO LIGHT IS EMMITTED
Does the projector power off shortly after showing the home screen? It could be a thermal shutdown. check next section. DOESN’T POWER OFF, FANS ARE SPINNING, NO LIGHT IS EMMITED
Thermal shutdown
If you don’t see the Philips startup screen, or the projector powers off soon after starting up, check the following:
Do you hear the fan spinning up when you power on the projector? YES
Do you have at least 30 cm free space on all sides of the projector to allow free movement of air? YES
What is the altitude of your city? (the atmosphere might be thin!) München/Germany
What is the room temperature where you’re using the projector? 20C
Well, what do you know, I shook the device before packing it up, and the light turned on… It is currently working, and I’m updating the firmware before anything else.
Doesn’t inspire confidence in the QC or the product really…
This could be a QC failure or a handling failure afterwards (still not good but plausible defect origin).
Get in touch with support@screeneo.com anyways, send them a link to this thread also and wait and see what will come of it. Instead of asking for a replacement right away you might want to wait with getting the replacement (not the reporting, do that right away) until there’s more certain on new deliveries.
Contact them again about that last part then, telling them it started working but that you’re afraid it’s a loose connection which might become undone again through use at a later time.
Hi @ViktorM you’re right this was a QC issue (at first). But since we had many more reports of this than expected, I had the production engineer check this. We found that the cable for the light source is a bit too short, adding around 2-3 mm of length solved the issue. But there were still many units produced and ship by the time it was corrected. Since this is a manufacturing defect, these units are being replaced under warranty. If yours works, please keep it, and only send it back if it happens again. Reason being that replacement process is bit of a mess right now. Better to wait for the backlog to be sorted first, in 2 weeks or so it will start running normally. Additionally, if you send it in now, they’ll check and find it working and return it back I’m checking if they replace the cable anyway.
Thanks @Philips_Support_P, that is what I intend to do, used it for about 2h yesterday without issues. And Isent and email back to support to hold off with the pickup, hopefully it won’t cause too much trouble…
The issue is documented here, if it happens again I’ll call upon this thread to return under warranty once the stock is normalized.
I’m having the exact same issue with my PPM as @ViktorM . I can get it the lamp to turn on sometimes after multiple power cycles and finding the “magic” position to orient the PPM while powering it on. Should I contact support now to get the process started or hold off? I don’t want to have to ship it back and not have a projector that I can get to work occasionally while waiting weeks for a replacement.
I watched a couple of movies last night (4+ hours) without any issues. I have it mounted on a tripod and turned it off using the remote control. I tried using the remote to turn it on this morning and the lamp won’t start again. If it’s a loose connection, it only seems to affect lamp startup.
Edit: I’m wondering if the loose connection is only needed very briefly at startup. After it illuminates, it then disconnects when I move the projector into the position I need it in. Once I got it started and in position, the projector wasn’t moved/touched again. I don’t know if the power cord being plugged in makes a difference or not. I’ve always had it disconnected when trying to get it to start up, but that might be more of a cord length limitation. When the lamp finally does light up and I connect the power cord, the fourth led lights up as expected.
If the cable length is exactly at the limit to make a marginal connection, expansion from heat during use might be enough to help it reach better. Pure guess, but could fit the description of how it tends to be hard to get it to start, but it will often keep going when lit.
Read the following posts in the same thread.
You’ll see there’s some kind of tricks which sometimes help to have it working, but if it’s confirmed, you’ll have to send it back to have a new fully working one.
I have the exact same issue. Tried all the troubleshoot steps and the projection leds won’t come on. I created a support ticket yesterday. Quite a bummer as i’ve waited this since september to arrive. How long will the replacement process take after i have shipped my unit back?
I’m checking if they replace the cable anyway.