@Philips_Support_N: I have received a tracking number on my backerkit account, but the DHL webpages (both German and international) gives me an error, saying: “Sorry, your tracking attempt was not successful. Please check you tracking number”.
Could you give me a functional tracking number, please? My backertkit ID is 15588682 (as shown when hovering over “View order”.
This is my first post, so I cannot PM you at the moment.
Thanks.
Your tracking number is just fine.
This is why your tracking number might not be updated for quite a few days after you receive it:
Thanks for the answer, IvoG.
It’s been six days, that’s why I was starting to wonder.
With the previous examples I have seen, the tracking number actually works, although with no updates for some time. With the example of another user above, when he got the same response from DHL website, he was asked by PhilipsNono to PM him to sort out the tracking number. That is why I tried this as well.
Ok, I will wait some more, and see what happens.
Ivo, just saying, got my tracking number 10 of April. 11 days after it is still not active, I still don’t have the product, I still don’t have an estimate of the arrival date.
Hi, still nothing. it’s 12 days now. where can I get an update?
This is because your invididual shipment hasn’t been sent from the DHL warehouse in Germany yet. PhilipsNono posted in another thread (here) that the shipment with all projectors is in customs at the moment. Progress is slow because DHL is prioritising medical shipments, the current estimate was that it would be cleared next Tuesday.
So I emailed customer service 3 times and no replies in 2 weeks. wow. great job
woowwwww… I’m in the last list!!! Backerkit 15585796 IGG 14060 October 3 2019
Is this possible??? Have I find the correct Backerkit #???
Can’t wait for it… But I know… it will be in my hand not before the end (or close the…) of May…
What does @Philips_Support_N said about this lot?? Waiting for packaging ???
Well… Thanks
Rino
That is strange (I assumed we should still be below IGG ID 10K for Europe). Anyway, good for you !
Infact!!.. It’s strange to me toooooo… But… Some people have request for refound before the end of the companion, some other after… Some are ordered more than 2 PPMax… Well… Could be that my Bekerkit # is wrong… I don’t know… Or… Well can #IvoG check for me? I check it too…
Rino
I don’t know and can’t check beyond what you guys did check already, sorry.
We were above 9000 in Europe 16 days ago.
@Simon_Painter Well, get a grip of yourself and stop flooding the threads with your copypaste anger. We get your point with a little less. Thank you.
I ordered right at the end of the campaign so I’m 21***. Let’s hope that there were a lot of people who cancelled there campaign between October and March which would inflate the backer number
No problem I’ve double checked today … I can confirm… the data are correct and I’m in the list
Hi
My Pico was shipped over 2 weeks ago and there is no update on shipping.
Order #6255
Please can you help?
mine too and no news. It is not the fastest Indiegogo campaign out there. You got the code April 10, right?
Hi Carl and welcome to the forum!
This has been answered many times already.
My projector is in the same shipment, so I’ve been following it fairly closely as well. The tracking code we got sent is for the individual projector package that will be shipped from the warehouse in Germany to the backers in Europe. All of these individual packages have been shipped to Europe together in another container, which we don’t have the tracking number for.
With any luck we should see some progress soon.
It is touching how Philips reminds us how difficult the time is and also of the cost increase of shipping goods all over the world (would adding 50€ to my pledge help them out? I would have done it!)
I call it bad management.
Philips is a huge multinational corporation with 77.500 employees around the world and 18 billion revenues per year. Random eBay costumers managed to send me packages from anywhere in the world in the last months with minimal delay. I think Philips could have done much better than them.
Thanks DJ
That clears things up a bit 
Looking forward to getting it, better be worth the 8 month wait 